GRACE DASHWOOD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and passionate to go above and beyond to care and serve people.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PRE-SCHOOL SUNDAY SCHOOL TEACHER - VOLUNTEER
Crossway Baptist Church
01.2018 - Current
- Leading team members in group discussions and activities to meet different community needs
- Building partnerships with parents and families to develop support and gain greater attention for important issues
- Coordinating with different volunteers to meet children's individual needs
- Assisting with special events and programs.
Front of House Staff Member
Brioche By Phillip
11.2023 - Current
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
RETAIL SALES ASSISTANT
Mamo Home
10.2022 - 02.2023
- Checked pricing, scanned items, applied discounts, printed receipts and packaged orders to process customer purchases
- Assisted customers with prompt and polite support in-person and via telephone
- Worked closely with shift manager to solve problems and handle customer concerns
- Answered questions about store policies and addressed customer concerns.
CREW MEMBER AND BARISTA
McDonald's Restaurant
03.2021 - 10.2022
- Trained new team members on procedures, customer service, and sales techniques
- Collaborated with team members to complete orders
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Nursing - Currently Completing First Year
Deakin University
Melbourne, VIC11.2026
High School Diploma -
Donvale Christian College
Donvale, VIC10.2023
Skills
- CPR Training
- Positive Reinforcement
- Child Safety Awareness
- Adaptable and Flexible
- Cash Flow Management
- Serve Customer Needs
- Coordinating with Supervisors
- Customer Assistance
- Team Cooperation
- Complex Problem-Solving
Certification
- Current Donvale Christian College Music Captain 2023
- Completed various modules in the Certificate Ill Retail course
References
- Alisha Weekes, Mamo Home Owner and Manager, 0412076286, alisha@mamohome.com.au
- Kathryn Muggeridge, Children's Ministries Crossway, 0407200722, kathryn.muggeridge@crossway.org.au
Qualifications
- Level 2 First Aid Certified
- CPR trained and certified
- Anaphylaxis trained and certified
Timeline
Front of House Staff Member
Brioche By Phillip
11.2023 - Current
RETAIL SALES ASSISTANT
Mamo Home
10.2022 - 02.2023
CREW MEMBER AND BARISTA
McDonald's Restaurant
03.2021 - 10.2022
PRE-SCHOOL SUNDAY SCHOOL TEACHER - VOLUNTEER
Crossway Baptist Church
01.2018 - Current
Bachelor of Nursing - Currently Completing First Year
Deakin University
High School Diploma -
Donvale Christian College
- Current Donvale Christian College Music Captain 2023
- Completed various modules in the Certificate Ill Retail course
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