Summary
Overview
Work History
Skills
References
Key business skills
Timeline
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GRACE DORLING

Gold Coast,QLD

Summary

Dynamic leader with a proven track record at Elite Eleven, adept in boosting sales and enhancing team performance. Excelled in staff education, complaint resolution, and sales promotions, fostering a productive environment. Skilled in leadership and roster management, consistently achieving operational excellence and surpassing sales goals.

Overview

9
9
years of professional experience

Work History

Store Manager

Elite Eleven
Broadbeach, Queensland
03.2023 - Current
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Established store tactics and strategies to achieve operational performance and sales goals.

ASSISTANT MANAGER

El Camino Cantina
05.2022 - 02.2023
  • Extensive service skills within the bar and waitressing work, as well as team management, stock control/ordering and admin work
  • Showing high levels of empathy and respect towards employees to provide the best training and culture within the restaurant
  • Strong ability to delegate tasks and monitor performance and results of staff, creating a highly supported and respected workplace resulting in customer satisfaction and a productive, hardworking team

ASSISTANT MANAGER

Ally Fashion
11.2021 - 04.2022
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Initiated new sales and marketing plans for product roll-outs, distribution and media strategy
  • Trained team members in successful strategies to meet operational and sales targets
  • Increased profits through effective sales training and KPI management

RESTAURANT MANAGER

Wonderbird
07.2021 - 10.2021
  • Assisted in the build of the restaurant and start up
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
  • Led and directed team members on effective methods, operations and procedures
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service

SHIFT SUPERVISOR/ ASSISTANT MANAGER

Oporto
05.2017 - 06.2021
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day

LEAD TEAM MEMBER

Oporto
08.2015 - 05.2017
  • Developed strong cooperative relationships with coworkers and managers

Skills

  • Leadership experience with large groups
  • Roster writing and recruitment
  • Complaint resolution
  • Staff education and training
  • Recruiting and hiring
  • Sales promotions
  • Goals and performance

References

  • DAVID ABELLO, 0481739299, FORMER MANAGER
  • SERINA WOLKEN, 0405932157, FORMER MANAGER

Key business skills

  • Leadership experience with large groups
  • Roster writing and recruitment
  • Complaint resolution
  • Staff education and training
  • KPI and performance management
  • Inventory, ordering and stock control
  • Strong written and verbal communication
  • Marketing management

Timeline

Store Manager

Elite Eleven
03.2023 - Current

ASSISTANT MANAGER

El Camino Cantina
05.2022 - 02.2023

ASSISTANT MANAGER

Ally Fashion
11.2021 - 04.2022

RESTAURANT MANAGER

Wonderbird
07.2021 - 10.2021

SHIFT SUPERVISOR/ ASSISTANT MANAGER

Oporto
05.2017 - 06.2021

LEAD TEAM MEMBER

Oporto
08.2015 - 05.2017

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GRACE DORLING