Grace Downs
Sydney,NSW
Summary
I am hard working, dedicated, reliable, honest, respectful, and well mannered person. I am motivated employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organised and dependable candidte successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Bartender
Mosman RSL
11.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Floor Worker
Establishment Bar
05.2023 - 08.2023
- Moved materials to designated staging areas.
- Stood for long hours, lifted heavy loads and maintained fast pace.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Addressed customer complaints and inquiries to verify satisfaction.
- Arranged tables and chairs for special occasions and events.
- Polished cutlery
Education
High School Diploma -
Loreto Kirribilli
Kirribilli, NSW09.2022
Skills
- Interpersonal Communication
- Clear and effective communication
- Handling Difficult Customers
- Classic cocktails
- Food running
- Active listening
- Safety awareness
- Menu memorisation
- Greet guests
- Service orientation
Timeline
Bartender
Mosman RSL
11.2023 - Current
Floor Worker
Establishment Bar
05.2023 - 08.2023
High School Diploma -
Loreto Kirribilli
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