Grace Eddy
Keysborough,VIC
Summary
Positive and solutions-focused, bringing deep understanding of customer service principles and team leadership. Possesses strong communication and problem-solving skills, coupled with solid grasp of workflow management. Committed to driving operational excellence and enhancing customer satisfaction.
Developed strong organizational and multitasking skills in childcare environment, ensuring smooth daily routines and effective time management. Skilled in communication and conflict resolution, fostering positive interactions and relationships. Seeking to transition these abilities into new field, contributing to dynamic and collaborative team setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Nanny
Peas In A Pod
03.2024 - Current
- Child supervision, meal preparation, homework assistance, scheduling, event planning, household management, transportation, multitasking
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
Service Supervisor
IGA
11.2021 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
Retail Worker
IGA
02.2020 - Current
- Managing front end, opening and closing store, ordering stock, managing staff
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Deli: Provided excellent customer service, prepared and served deli products, maintained inventory, and ensured food safety and cleanliness standards.
- Liquor: Assisted customers with product selection, operated the register, managed inventory, and ensured compliance with liquor licensing regulations and store policies.
Kitchen Hand
Grafali's Coffee Roasters
03.2024 - 12.2024
- Food preparation, knife skills, cleanliness, time management, organisation, teamwork, customer service, knowledge of food safety regulations
Bar Worker
Cheeky Grog Co
12.2023 - 01.2024
- Bar work, customer service, kitchen hand, serving, cleaning
- Adhered to strict safety guidelines regarding proper alcohol serving practices and identification checks.
Packer
Adventure Awaits
12.2023 - 01.2024
- Packing and sorting
- Proved successful working within tight deadlines and a fast-paced environment.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
Catering/Kitchen help
Monichino winery
01.2019 - 04.2020
- Kitchen hand, serving, cleaning
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Catering Server
Rocky Pellegrino
01.2018 - 04.2020
- Serving food, cleaning up, preparing food, customer service, setting up tables
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
Education
Bachelor of Law (Honours) And Criminology -
Monash University
Clayton, VIC11.2029
Victorian Certificate of Education -
St Mary of The Angels Secondary College
Nathalia, VIC11.2023
Skills
- Friendly
- Reliability and trustworthiness
- Approachable
- Schedule management
- Team leadership
- Attention to detail
- Strong work ethic
Accomplishments
- College Leader at St Mary of the Angels Secondary College (2023)
- FIRE carrier at St Mary of the Angels Secondary College (2020-current)
- Service Supervisor at IGA at the age of 16 (2021)
Experience, Activities & Interests
- Extracurricular Activities: Tennis, Netball, Golf, Hip Hop dance, Jazz dance
- Extracurricular School Sports Commitments, Tennis, Soccer, Football, Badminton, 2018-2020
- Extracurricular School Commitments, Production, 2018
Certification
- Responsible Service of Alcohol (RSA)
- Working with Children Check
- HLTAID011 - Provide First Aid
- HLTAID010 - Provide basic emergency life support
- HLTAID009 - Provide cardiopulmonary resuscitation
Additional Information
Cathy Nuttel, IGA Manager - 03 5862 2361
Jenny Morey, Cheeky Grog Owner - 0417 781 918
Adele Dyson, Adventure Awaits Owner - 0412 184 020
Languages
English
Native or Bilingual
Norwegian
Full Professional
Timeline
Nanny
Peas In A Pod
03.2024 - Current
Kitchen Hand
Grafali's Coffee Roasters
03.2024 - 12.2024
Bar Worker
Cheeky Grog Co
12.2023 - 01.2024
Packer
Adventure Awaits
12.2023 - 01.2024
Service Supervisor
IGA
11.2021 - Current
Retail Worker
IGA
02.2020 - Current
Catering/Kitchen help
Monichino winery
01.2019 - 04.2020
Catering Server
Rocky Pellegrino
01.2018 - 04.2020
Bachelor of Law (Honours) And Criminology -
Monash University
Victorian Certificate of Education -
St Mary of The Angels Secondary College
- Responsible Service of Alcohol (RSA)
- Working with Children Check
- HLTAID011 - Provide First Aid
- HLTAID010 - Provide basic emergency life support
- HLTAID009 - Provide cardiopulmonary resuscitation
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