Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Grace Fahila

Bakewell

Summary

Dynamic retail professional with a proven track record at Suntel Communications, excelling in customer service and sales goals attainment. Skilled in persuasive communication connecting with customers and recommending products and conflict resolution. I fostered customer loyalty and enhanced satisfaction through effective problem-solving and teamwork, consistently driving sales performance and creating engaging shopping experiences.

Overview

7
7
years of professional experience

Work History

Retail Sales Associate

Suntel Communications
10.2023 - 06.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Answered questions about store policies and addressed customer concerns promptly.
  • Boosted customer satisfaction by providing exceptional service.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Administrative Assistant

Afrika Mashariki Transport Awards
03.2022 - 01.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Personal Assistant

Chimphondah Media House
12.2020 - 02.2022
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Provided research assistance on various projects, leading to informed decisions based on accurate information.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Assistant Manager

Naima Cosmetics
11.2018 - 04.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Sales Promoter

Topline Marketing
12.2017 - 12.2018
  • Provided coupons, product samples and informational brochures to customers.
  • Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
  • Created and perfected various pitch promotions to attract customers toward products.
  • Requested contact information from potential customers to provide additional information.
  • Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
  • Recommended specific product options to meet customer needs.
  • Collaborated with store management to create eye-catching displays that attracted customer attention and promoted products effectively.

Education

Certificate - Computer Studies

St Andrews Anglican Colleg
Nairobi, Kenya
02-2017

High School Diploma -

Matuu Memorial High School
Machakos, Kenya
11-2015

Skills

  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Customer engagement
  • Retail sales
  • Store maintenance
  • Phone etiquette
  • Fluent in English
  • Point of sale operations
  • Conflict resolution
  • Sales goals attainment

Languages

English
Swahili

Interests


  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Reading
  • Personal Development and Self-Improvement

Timeline

Retail Sales Associate

Suntel Communications
10.2023 - 06.2024

Administrative Assistant

Afrika Mashariki Transport Awards
03.2022 - 01.2023

Personal Assistant

Chimphondah Media House
12.2020 - 02.2022

Assistant Manager

Naima Cosmetics
11.2018 - 04.2019

Sales Promoter

Topline Marketing
12.2017 - 12.2018

Certificate - Computer Studies

St Andrews Anglican Colleg

High School Diploma -

Matuu Memorial High School

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Grace Fahila