Grace Ford
Wollongong
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
2
2
years of professional experience
Work History
Front of House Staff Member
Harbour Front Seafood Restaurant
10.2021 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Disinfected frequently touched between guests to minimize infection risks.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Operated multi-line telephone system, answer and direct calls to designated recipients, offering smooth communications.
- Calculated billings and provided receipts to customers, delivering proof of transaction.
- Greeted customers and answered inquiries regarding menu items and specials.
- Processed customer payments and balanced cash drawers.
- Utilised POS system to receive and process food and beverage orders.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Observed diners to respond to additional requests and determine when meal completed.
Receptionist
Illawarra Diesel Servicing
01.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel.
Office Administrative Assistant
Cooper And Cooper Property Management
04.2023 - 11.2023
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Conducted Open House inspections.
Education
High School Certificate And HSC 2023 -
St Marys Star of The Sea
Wollongong, NSW10.2023
Skills
- Office Management
- Bookkeeping
- Scheduling
- Data Entry
- File Management
- Clerical Support
- Administrative Support
- Time Management
Subjects
Business Studies - Elective
Economics - Elective
Society and Culture - Elective
Mathematics - Elective
English
Studies in Catholic Thought
Timeline
Office Administrative Assistant
Cooper And Cooper Property Management
04.2023 - 11.2023
Receptionist
Illawarra Diesel Servicing
01.2022 - Current
Front of House Staff Member
Harbour Front Seafood Restaurant
10.2021 - Current
High School Certificate And HSC 2023 -
St Marys Star of The Sea
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