Summary
Overview
Work History
Education
Skills
Certification
Netball
Timeline
Generic

Grace Gaspari

Hamlyn Heights,VIC

Summary

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Duty Manager

Village Cinemas
06.2024 - Current
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Sales Assistant

Village Cinemas
11.2021 - 06.2024
  • Throughout this job, I expanded my ability to work with my co-workers as a team
  • I also completed my RSA
  • I began working in gold class, providing me with hospitality experience
  • I was required to partake in the following skills: Experienced in bar service including service of cocktails, beer, wine and spirits
  • Barista Skills – knowledge of how to prepare all coffees and hot beverages
  • Solid knowledge of workplace health & safety
  • Ability to effectively deal with customer complaints and provide resolutions
  • Demonstrated high level of listening skills with solid experience waiting on tables and taking orders
  • Knowledge of food and drinks with the ability to up-sell to customers
  • Experienced in food preparation
  • Experienced working as a Kitchen hand with the ability to work well within a fast-paced environment
  • Cash handling
  • Cleaning and maintenance of bar service areas and kitchen
  • Experienced in handling multiple responsibilities simultaneously.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Established rapport with customers using active listening and interpersonal skills.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Identified upselling opportunities, contributing to increase in average transaction value.
  • Managed efficient cash register operations.

Sales Assistant

Brumby's Bakery
07.2020 - 11.2021
  • I further developed my customer service skills as well as improved the skills required for the job eg
  • Slicing, cleaning, and refilling stock
  • I was able to meet the expectations and needs of the job position.

Sales Assistant

Bakers Delight
11.2018 - 03.2020
  • I received on-the-job training in customer service skills and sales techniques
  • As a sales assistant, I provided excellent customer service in line with management expectations.

Education

Sacred Heart College
Geelong, VIC

Bachelor's - Criminal Justice

RMIT University
Melbourne, VIC
11.2025

Skills

    Customer Service

    Time Management

    Team Supervision

    Attention to Detail

    Professionalism and Integrity

    Relationship Building

    KPI Monitoring

    Written and oral communication

    Work Planning and Organization

    Complex Problem-Solving

    Teamwork and Collaboration

Certification

  • First Aid Certification
  • CPR/AED Certification
  • Responsible Service of Alcohol

Netball

Being part of a netball team has significantly enhanced my communication and collaborative skills. Through regular training sessions and competitive matches, I learned the importance of trust, adaptability, and clear communication in achieving common goals. Throughout the years of being a part of my netball club, I have taken on leadership roles within my team. My role required me to strategize and make quick decisions, fostering a strong sense of leadership and resilience. This experience not only reinforced my commitment to teamwork but also enhanced my ability to thrive in high-pressure environments. I have effectively managed being apart of a sporting club whilst also being a dedicated student as well as committing to part-time employment. 

Timeline

Duty Manager

Village Cinemas
06.2024 - Current

Sales Assistant

Village Cinemas
11.2021 - 06.2024

Sales Assistant

Brumby's Bakery
07.2020 - 11.2021

Sales Assistant

Bakers Delight
11.2018 - 03.2020

Sacred Heart College

Bachelor's - Criminal Justice

RMIT University

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Grace Gaspari