Grace Gillies
LABERTOUCHE,VIC
Summary
Dynamic and results-driven professional with extensive experience in the hospitality industry, notably as a Waitress at the Robin Hood Inn. Skilled in team motivation and communication, I excelled in enhancing customer satisfaction and optimizing service efficiency. Proven ability to develop training materials and provide constructive feedback to elevate team performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress Trainer
Robin Hood Inn
02.2023 - 11.2025
- Trained new staff on menu items and service standards to enhance customer satisfaction.
- Implemented efficient table management strategies to optimize dining flow during peak hours.
- Developed training materials and resources to improve onboarding processes for new waitstaff.
- Monitored service quality, providing constructive feedback to improve team performance and efficiency.
- served and handled food and drinks, while also collecting and cleaning items.
- Coordinated with kitchen staff to ensure timely food delivery and address customer inquiries effectively.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
McDonalds Worker
Drouin McDonalds
02.2023 - 08.2023
- Operated kitchen equipment to prepare food items efficiently.
- Provided exceptional customer service in fast-paced environment.
- Maintained cleanliness and organization of workstations and dining area.
- Ensured compliance with health and safety regulations consistently.
- Handled cash transactions accurately, managing register operations effectively.
- Resolved customer complaints promptly, enhancing overall satisfaction experience.
Cafe Worker
Young on Hope
03.2021 - 12.2022
- Prepared and served food and beverages efficiently to enhance customer satisfaction.
- Maintained cleanliness and organization of work area to comply with health standards.
- Handled cash register operations, processing transactions accurately and promptly.
- Managed inventory levels, ensuring stock availability for daily operations.
- Developed positive relationships with customers to encourage repeat business.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
Education
High School Diploma -
Drouin Secondary College
Drouin, VIC11-2025
Skills
- Body language awareness
- Team motivation
- Constructive feedback
- Energy and enthusiasm
- communication
Certification
A cert 3 in sport and recreation
Timeline
Waitress Trainer
Robin Hood Inn
02.2023 - 11.2025
McDonalds Worker
Drouin McDonalds
02.2023 - 08.2023
Cafe Worker
Young on Hope
03.2021 - 12.2022
High School Diploma -
Drouin Secondary College