Grace Gilloway

This role required assisting in th preparations of meals to residents both in the dining room and tray service to their rooms. Continually maintaining the cleanliness of the kitchen, dining room and equipment throughout the shift. Maintaining food hygiene and safety practices according to legislation was one of the highest priority. The ability to recall a high volume of personalised dietary plans and requirements aligned with individuals healthcare plans was essential to this role. It
was crucial to remain prepared, organised and calm in a ever changing environment.

This position required prompt service to prioritise customer needs, Clean and orderly checkout areas was attained by mopping floors emptying rubbish bins and wiping down surfaces throughout shifts. Arriving to work prepared, on time and ready to communicate effectively between both staff and customers was a high priority of this role. High energy and professionalism when dealing with customers and staff was essential to be exhibited.

This was a four-month contract for an employee on extended leave. Tasks assigned to this role included administrative file management, photocopying, calendar management for appointments and meetings. The position required exception time management skills, attention to detail, good communication skills and a professional appearance to meet the business dress code policy.

This job was equipped to build the skills to create different relationships as well as to deal with very unique moods of customers. Whilst clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

I brought forth adaptability and excellent multitasking skills. Whilst proved successful working new systems within a high pressure and fast-paced atmosphere.

This high pressure job required quick-thinking skills and to undertake new independent roles quickly. whilst requiring a high quality of work at a fast pace. Therefore development of time manage and problem solving skills were essential to this role.

This role required independent work in fast-paced environment while meeting productivity and quality expectations. The Service of food and beverages promptly with focused attention to customer needs. Within this role POS system was used to place orders, manage bills, and handle complimentary items. Any customer complaints were promptly and professionally resolved to maintain positive reputation. Following health and satety protocols was crucial for maintaining safe and sanitary environments for customers and staff.