Grace Goldfinch
Para Vista,Australia
Summary
Skilled in customer service and problem-solving, I excel in fast-paced environments, evidenced by my time at Carl's Jr. and mad party supplies/rite party hire. Leveraging organizational skills and attention to detail, I enhanced dining experiences and crafted unique balloon art, consistently meeting client needs with a 100% accuracy rate in order fulfillment.
Knowledgeable barista with solid background in creating high-quality beverages and providing exceptional customer service. Consistently recognized for maintaining clean and efficient work environment, contributing to team success. Demonstrated abilities in managing inventory and cash handling.
Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include latte art, cash handling, and customer engagement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Balloon Artist
made party supplies/rite party hire
01.2016 - Current
- Company Overview: Adelaide, South Australia
- Developed strong customer service skills to ensure all customers had an enjoyable experience with their balloon art purchase
- Created unique balloon centerpieces using various colors and sizes of balloons, coordinating with event themes
- Accurately estimated time needed to complete each project based on complexity of design requested by clientele
- Displayed ability to work quickly and efficiently while creating high quality balloon decorations for clients' needs
- Accepted feedback and incorporated ideas into designs
- Set clear expectations with customers to define scope, schedule and goals for projects
- Followed brand and style guidelines to illustrate and compose content
- Adapted to deadlines, changing schedules and priorities
- Worked with other artists to achieve specified looks and maintain consistent level of quality
- Presented ideas to marketing teams to show progress and obtain approval on designs
- Adelaide, South Australia
Front of House Employee
Carl's Jr
01.2021 - Current
- Built relationships with regular customers through friendly conversations and personalized attention
- Maintained high levels of cleanliness throughout the dining area
- Utilized problem solving skills to address customer issues or conflicts that arose during shifts
- Assisted with training new front of house staff members on proper protocol and procedures
- Managed cash drawer responsibly during shift changes, verifying accuracy of end-of-shift reports
- Rang up customers and processed cash, credit card and digital payments through register system
- Greeted guests promptly and warmly upon arrival, ensuring all questions were answered fully
- Transported food items from kitchen and presented to guest tables
- Cleaned and organized front of house to maintain optimal health and safety practices
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary
- Served customers in eating places that specialized in fast service and inexpensive carry-out food
- Took customers' orders and wrote ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders
- Selected food items from serving or storage areas and placed in dishes, on serving trays, or in take-out bags
- Performed close‐tolerance machining using detailed blueprints, drawings and sketches
- Collaborated with staff and management to provide exemplary customer service
- Assembled and expedited food for customers, checking orders for accuracy
Barista
Gloria Jeans Coffee
10.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
High School Diploma -
Kildare Collge
Adelaide, SA11-2024
Skills
- Professional Appearance
- Organizational skills
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking capabilities
- Team player attitude
- Up-selling strategies
- Greeting guests
- Customer Relations
- Cash Handling
- Basic Math
- Customer Transactions
- Stocking and Replenishing
- Food and Beverage Service
- Coffee and Tea Service
- Drive-Thru Operations
- Food arrangement
- Packaging and Labeling
- Customer Service
- Multitasking Abilities
- Friendly and outgoing
- Team player
Certification
- Driver’s license P2
- SITXFSA005 Use hygienic practices for food safety
- SITHFAB025 Prepare and serve espresso coffee
Languages
English
Timeline
Barista
Gloria Jeans Coffee
10.2024 - Current
Front of House Employee
Carl's Jr
01.2021 - Current
Balloon Artist
made party supplies/rite party hire
01.2016 - Current
- Driver’s license P2
- SITXFSA005 Use hygienic practices for food safety
- SITHFAB025 Prepare and serve espresso coffee
High School Diploma -
Kildare Collge
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