Summary
Overview
Work History
Education
Timeline
Generic

Grace Goncalves

Sydney,NSW

Summary

Motivated professional with proficiency in data entry, administrative skills, and exceptional customer service. Friendly, supportive yet professional team player with adaptability, strong communication, and teamwork skills. Eager to contribute to team success, further develop professional skills, and maintain a positive attitude towards continuous learning and growth.

Overview

4
4
years of professional experience

Work History

Data Entry Clerk

Sun Pharma
03.2025 - 04.2025
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Arranging, sorting, and cross checking input data against original documents.
  • Data matching and cross checking IQVIA data and sales data.

Casual Clerical Support Officer

NESA
10.2024 - 11.2024
  • - Following directions of clerical officer in charge and providing support when required.
  • - Cross checking and sorting student exam scripts ready for marking/scanning as directed by Clerical officer in charge.
  • - Preparing boxes for transport and storage of student scripts and markers stock.
  • - Assisting in any sorting & photocopying requests requested by marking staff.
  • - Assisting in keep workspace and benches clean.

Data Entry Clerk

NSWEC 2024 Local Elections - Randstad
08.2024 - 09.2024
  • Data recording and processing all candidate nomination forms and reviewing candidate material
  • Data recording ballot votes for all NSW Local council votes into NSW Electoral Commission data count and recording system
  • Ballot paper proof reading and quality assurance reporting
  • High attention to detail, time management and efficiency in data entry and ballot vote count, including cross checking and recording independently and as part of a team.
  • Additionally assisting within the mail team as a mail officer, sorting out incoming mail & postal votes to be distribute onto scrutiny & counting teams.

Customer Service Team Leader

TFNSW Parramatta Light Rail & Sydney Metro Testing - McArthur, Sydney
05.2024 - 08.2024
  • Intercept pedestrians to promote safe behaviours around light rail vehicles
  • Distribute customer facing brochures and Parramatta light rail route maps & New Sydney Metro line maps
  • Triage any issues, questions, feedback via WhatsApp team chat and report via daily end of shift survey via MS survey
  • Championed a culture of vigilance within the workplace by promoting open reporting channels for suspicious activities and fostering a sense of collective responsibility for security matters
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns
  • Helped large volume of customers every day face to face with positive attitude and focus on customer satisfaction.

Member Assist Operator

Viva Leisure
01.2022 - 06.2024
  • Providing support to members via inbound and outbound communication outlets - phone, email, web live chat and social media inboxes
  • Using Zendesk, Salesforce, Outlook, Google Docs, Excel and Phone to process, data record and confirm all member, club staff & business partners requests and membership & facilities enquiries related
  • Playing key role in the retention and upkeep of all the membership and business movement.

Data Entry Operator

NSWEC - Local Elections (Randstad/Quay)
10.2021 - 12.2021
  • Data recording and processing all candidate nomination forms and reviewing candidate material
  • Data recording ballot votes for all NSW Local council votes into NSW Electoral Commission data count and recording system
  • Cross checking, validate and count up all ballot votes to ensure all data is correct
  • Ballot paper proof reading and quality assurance reporting
  • High attention to detail, time management and efficiency in data entry and ballot vote count, including cross checking and recording independently and as part of a team.

Education

Massage Therapy

Nature Care College
Sydney, NSW
11.2005

HSC -

Mary MacKillop College
Sydney, NSW
11.2002

Timeline

Data Entry Clerk

Sun Pharma
03.2025 - 04.2025

Casual Clerical Support Officer

NESA
10.2024 - 11.2024

Data Entry Clerk

NSWEC 2024 Local Elections - Randstad
08.2024 - 09.2024

Customer Service Team Leader

TFNSW Parramatta Light Rail & Sydney Metro Testing - McArthur, Sydney
05.2024 - 08.2024

Member Assist Operator

Viva Leisure
01.2022 - 06.2024

Data Entry Operator

NSWEC - Local Elections (Randstad/Quay)
10.2021 - 12.2021

Massage Therapy

Nature Care College

HSC -

Mary MacKillop College

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Grace Goncalves