Grace GONG
Croydon Park,NSW
Summary
Compassionate Early Childhood Educator with passion for teaching and supporting young students in setting foundation for life-long success. Proven to quickly develop rapport with children through friendly approach, patient demeanor and excellent communication skills. Organized with exceptional work ethic and dedication to completing projects. Skilled in both independently motivated and collaborative team settings.
Overview
17
17
years of professional experience
Work History
Early Childhood Educator and Centre Cook
Littlebees Childcare Centre
04.2019 - 06.2023
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Applied play-based strategies to provide diverse approaches to learning.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Worked with other staff to evaluate individual progress and recommend appropriate learning plans.
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Monitored food temperatures throughout preparation and serving process.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Trained and supervised new kitchen staff on food preparation and safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
Sales and Customer Service Expert
Travel Souvenir
07.2016 - 08.2017
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Handled customer enquiries promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, tools and systems.
- Processed orders, service requests and applied information to customers.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Researched client requests to create best possible solutions for diverse needs.
- Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
Cabin Purser
China Eastern Airline
01.2006 - 03.2016
- Followed company regulations and rules to promote safe environment for travellers and other cabin crew members.
- Supervised, managed and motivated other cabin crew members to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new crew members with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established company goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximise company success.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Diploma - Early Childhood Education
Unique College Pf Technology
Sydney03.2023
Certificate III - Early Childhood Education
Community College of Australia
Sydney10.2018
Skills
- Arts and Crafts
- Positive Reinforcement Strategies
- Meal Organizing
- Children's Literature
- Setting Schedules
- Individualised Support
- Lesson Planning
- Safety Awareness
- Educational Strategies
- Support Networks
- Classroom Observation
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Shanghai Dialect
Native or Bilingual
Timeline
Early Childhood Educator and Centre Cook
Littlebees Childcare Centre
04.2019 - 06.2023
Sales and Customer Service Expert
Travel Souvenir
07.2016 - 08.2017
Cabin Purser
China Eastern Airline
01.2006 - 03.2016
Diploma - Early Childhood Education
Unique College Pf Technology
Certificate III - Early Childhood Education
Community College of Australia
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