Grace Gordon
Pakenham Upper,VIC
Summary
Experienced customer service worker, with 5 years experience. Very motivated and well natured individual with a clear understanding of communication and attention to detail, and ready to contribute to the teams success. A strong work ethic, motivated to learn and thrive in social environments
Overview
6
6
years of professional experience
Work History
Cafe Worker
Oliver's
08.2023 - Current
- Increased repeat business by developing strong rapport with regular customers through excellent service.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
Receptionist Administrator
Hills Auto Center
05.2023 - 07.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Counted existing stock and took count of levels of inventory.
Retail Worker
Officeworks Glebe
07.2022 - 05.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Hospitality Worker
Fishbowl
09.2020 - 07.2022
- Reduced risks by maintaining clean and organised work environment.
- Worked in a fast-pace environment effectively.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Inventory/ stock count.
- Ordering stock for next days use.
- Trained new staff members in customer service techniques, system operations and how to make orders.
Hospitality Worker
Crust Gourmet Pizza Bar
09.2018 - 07.2021
- Processing Phone Orders, and face to face interactions.
- Making and processing orders
- Cleaning
- Stock Rotation
- Preparing Stock
- Training new Staff
Skills
- Barista
- Able to learn new systems in a timely manner
- Work effectively in a team
- Good communication skills
- Effective time management
Timeline
Cafe Worker
Oliver's
08.2023 - Current
Receptionist Administrator
Hills Auto Center
05.2023 - 07.2023
Retail Worker
Officeworks Glebe
07.2022 - 05.2023
Hospitality Worker
Fishbowl
09.2020 - 07.2022
Hospitality Worker
Crust Gourmet Pizza Bar
09.2018 - 07.2021
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