Grace Guo
Melbourne
Summary
Proactive and customer-focused, excelled at Nishikian Restaurant by enhancing guest satisfaction and maintaining high service standards under pressure. Demonstrated strong work ethic and problem-solving abilities, significantly contributing to team efforts and operational efficiency. Skilled in multitasking and fostering team collaboration, adept at creating positive dining experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House Employee
Nishikian Restaurant
03.2024 - 12.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Greeted customers entering store and responded promptly to customer needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Restaurant Team Member
New Shanghai Restaurant
01.2023 - 11.2023
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Education
Bachelor of Commerce - Accounting And Finance
University of Melbourne
Parkville, VIC12-2025
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Positive demeanor
- Team collaboration
- Multitasking and organization
Accomplishments
- Resolved product issue through consumer testing.
Certification
- Alcohol Server Certification (varies by state) - State Liquor Control Board or Third-Party Providers.
- Barista Basics Certificate - Specialty Coffee Association (SCA).
- HACCP for Retail Food Establishments Certification – International HACCP Alliance.
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Interests
- Music
- I have a passion for photography and editing photos
- Fashion
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Volunteer Work
Timeline
Front of House Employee
Nishikian Restaurant
03.2024 - 12.2024
Restaurant Team Member
New Shanghai Restaurant
01.2023 - 11.2023
Bachelor of Commerce - Accounting And Finance
University of Melbourne
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