Grace Halim
Mount Pleasant,WA
Summary
Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
Work History
Bartender and Waitress
Quarter Acre Hotel
02.2023 - Current
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Helped management plan and serve bar menu exceeding customer expectations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Prepared garnishes by evenly slicing and pitting fruits.
Christmas Retail Assistant
Lush Fresh Handmade Cosmetics
11.2023 - 01.2024
- Enhanced customer satisfaction by providing friendly and efficient service during the busy holiday season.
- Assisted in achieving sales goals by offering personalized product recommendations to customers.
- Maintained a clean and organized store environment, resulting in a more enjoyable shopping experience for customers.
- Collaborated with team members to ensure adequate stock levels during peak shopping times, reducing instances of out-of-stock items.
Waitress
Sumeshiya Japanese Restaurant
06.2021 - 03.2023
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Kept server areas clean and stocked to increase efficiency while working tables.
Waitress
Hungry Jacks
12.2020 - 06.2021
- Answered customers' questions, recommended items, and recorded order information.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Greeted new customers, discussed specials, and took drink orders.
Education
Bachelor of Environmental Design - Landscape Architecture
University of Western Australia
Perth, WA11.2026
Skills
- Media Relations
- Hospitality and Accommodation
- Microbrew Beers
- Serving and Bussing
- Food Sales and Promotion
- Responsible Serving
- Hospitality Service Expertise
- Guest Satisfaction
- Good Conversationalist
Additional Information
I have experience in graphic design, i am great with softwares such as Adobe photoshop, Adobe Illustrator and InDesign.
Languages
Indonesian
Native or Bilingual
Timeline
Christmas Retail Assistant
Lush Fresh Handmade Cosmetics
11.2023 - 01.2024
Bartender and Waitress
Quarter Acre Hotel
02.2023 - Current
Waitress
Sumeshiya Japanese Restaurant
06.2021 - 03.2023
Waitress
Hungry Jacks
12.2020 - 06.2021
Bachelor of Environmental Design - Landscape Architecture
University of Western Australia
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