Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Grace Hardy

Anna Bay,NSW

Summary

Experienced and hard working individual with current experience in Project Administration. I'm now looking for a new opportunity in a positive way and be effective for a company I can grow in and work together with to achieve the best results possible.

Well-versed in training, educating, motivating and supporting staff members.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Site Coordinator /Senior Project Administrator

Westrac Caterpillar
03.2022 - Current
  • Promoted a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
  • Identified community resources and networked with local officials to coordinate.
  • Developed strong relationships with subcontractors, ensuring timely completion of tasks and adherence to guidelines.
  • Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
  • Increased client satisfaction levels through consistent delivery of high-quality results within agreed-upon deadlines.
  • Oversaw successful project completions while consistently meeting or exceeding both internal and client expectations in terms of quality, scope, budget, and timeline parameters.
  • Managed stakeholder expectations adeptly through transparent communication of project status updates and swift resolution of any arising concerns or conflicts.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Coordinated travel and accommodations for event attendees.
  • Prepared and submitted project invoices for review and approval.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Completing Payroll in a timely manner
  • Managing a team of over 50 people across 2 mine sites

Trades Assistant / Administration Assistant

Programmed Skilled Workforce
01.2021 - 03.2022
  • Displayed strong work ethic by consistently arriving on time, remaining focused during work hours, and completing tasks as assigned with minimal supervision.
  • Performed maintenance and minor repairs to various machines under supervision.
  • Demonstrated adaptability by quickly learning new tasks as assigned by trade professionals or supervisors.
  • Contributed to a positive team culture by maintaining a respectful attitude, offering assistance when needed, and supporting the professional growth of fellow team members.
  • Experienced in using and maintaining specialized tools and equipment associated with trades.
  • Maintained clean and organized worksites, ensuring optimal working conditions for all team members.
  • Provided reliable support to trade professionals, helping them complete tasks efficiently and accurately.
  • Input transfer data into system and manually updated accounting and certificate records.
  • Documented security transactions such as purchases, sales and conversions to create in-depth database of clients and transactions completed.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
  • Promoted a positive work environment through proactive conflict resolution tactics during interpersonal disputes among employees.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed travel arrangements for senior executives, including flight bookings, hotel reservations, and transportation services as needed.
  • Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
  • Customer Service

Shift Manager

McDonalds Australia
01.2013 - 01.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanour, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Customer Service
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.

Education

- Higher School Certificate

Singleton High School
2017

Skills

  • Written and verbal communication
  • Staff Supervision
  • Staff Scheduling
  • Scheduling Coordination
  • Event Logistics
  • Training and mentoring
  • Data Analysis
  • Positive Attitude
  • Case Documentation
  • Case Management
  • MS Office
  • Staff Management
  • Social Work
  • Customer Service Management
  • Attention to Detail
  • Recordkeeping and File Management
  • Safeguarding and Child Protection Knowledge
  • Time Management
  • Managing Operations and Efficiency
  • Operations Management
  • Budget Control
  • Staff hiring
  • Quality Assurance
  • Attention to Detail
  • Polices and Procedures Development

Certification

  • Certificate IV in Community Services
  • Working With Children Certificate
  • Certificate II in Retail Services
  • White Card

Timeline

Site Coordinator /Senior Project Administrator

Westrac Caterpillar
03.2022 - Current

Trades Assistant / Administration Assistant

Programmed Skilled Workforce
01.2021 - 03.2022

Shift Manager

McDonalds Australia
01.2013 - 01.2021

- Higher School Certificate

Singleton High School

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Grace Hardy