Grace Harvey
Scarborough,WA
Summary
Accomplished Team Leader at Cafe Stockholm, adept in problem-solving. Excelled in enhancing customer satisfaction and team efficiency through innovative solutions and cross-functional training. Demonstrated exceptional teamwork, leadership, and customer service skills, contributing significantly to reduced escalations and improved operational workflow.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
Cafe Stockholm
12.2020 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
Education
High School Diploma -
Churchlands Senior High Schools\
Perth, WA11.2020
Skills
- Teamwork and Collaboration
- Problem-Solving
- Basic Accounting
- Office Software Proficiency
- Customer Service
- Scheduling and Calendar Management
Certification
Certificate II in Hospitality
- Show social and cultural sensitivity
- Work effectively with others
- Interact with customers
Timeline
Team Leader
Cafe Stockholm
12.2020 - Current
High School Diploma -
Churchlands Senior High Schools\
Certificate II in Hospitality
- Show social and cultural sensitivity
- Work effectively with others
- Interact with customers
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