Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certificatesandcourses
Timeline
Generic

Grace Henskes

Melbourne,Australia

Summary

I am a highly energetic, organised, and personable Senior Account Manager with 3 years of Advertising experience, and 6 years of experience in the marketing, fitness and retail space. I have proven to be extremely capable and managing my time and relationships with clients, particularly the TMCA Marketing team. I am eager to learn and build on my skillset, thus possess a strong work ethic, and enjoy roles where I will be hands on, busy and challenged, and am working amongst a collaborative company culture.

Overview

10
10
years of professional experience

Work History

Senior Account Manager

Dentsu Creative
10.2021 - Current

Starting as an AM, in this role I have worked closely with the Toyota Value Chain and Retail teams to deliver intergrated campaigns across channels including TV, Radio, OOH, digital and print.


  • Proudly developed long-lasting and trustworthy client relationships by providing exceptional customer service and support.
  • Managed TV campaigns from start to end, while successfully managing Toyota business objectives and creative recommendations.
  • Enhanced communication and process between departments for more effective campaign delivery.
  • Coordinated efforts across teams to ensure seamless delivery of campaigns to TMCA.


Sales Manager/Marketing Consultant

FLG - Goodlife Health Clubs
01.2021 - 10.2021
  • In this role I trained staff, maintain corporate relations, made business marketing and sales decisions, and was customer facing
  • I have been commended by the National Operations manager and my direct manager for my work, particularly through lockdown
  • I am a team player, but have also proven here to work well autonomously
  • - Team Training
  • - KPI management
  • - Objection handling and sales
  • - Customer service
  • - Corporate outreach and services
  • - Lead generation
  • Marketing implementations

Account Manager - American Express

CPM Australia
03.2020 - 12.2020
  • My role working with American Express was in maintaining relationships with SME's in VIC, WA, and NSW
  • This role had a sales function, marketing function as well as a client retention function
  • I was expected to manage relationships with business owners, which required me to be attentive and understanding of needs and concerns
  • I managed my own diary with meetings, both in person and on the phone
  • I exceeded KPI's consistently, and worked efficiently and effectively under pressure, and have great objection handling skills
  • Customer Service
  • Marketing
  • Sales and objection handling
  • Training
  • Retention
  • - Diary Management

Sales and Marketing Manager

Creative Fitness Marketing
01.2019 - 03.2020

This role entails managing marketing and sales campaigns for gyms across Australia and New Zealand. I was travelling on the road all year round, training sales consultants into their roles, and managing their performance of selling 3-year gym contracts, and monitored ROI and marketing spend

  • This also included event planning once a month of open days, administrative tasks, such as travel and accommodation, sorting through payroll and handling all marketing finances, organising supplies, and handling queries
  • Understood the planning and execution of the marketing mediums used to promote the campaigns (print, social media, & digital)
  • Invoicing and Budget Management
  • Responsible for being the creative mind at each promotion, overseeing and creating Social Media content that will generate engagement and sales
  • Liaising with and Account Management of Business Owners and their companies
  • Social Media Content Creation and posting
  • Listened to clients needs and executed marketing campaigns according to this
  • B2B and B2C Sales, personally having sold over 1500 3 year contracted gym memberships
  • Managed sales training
  • Trained people into their managerial roles
  • Grossed promotions over $300k and $400k in a 6 week period
  • High-quality customer service
  • Administrative tasks
  • Event Planning

Digital Marketing Assistant, Receptionist and SwimSchool Co-ordinator & Instructor

Community Leisure Management
08.2014 - 12.2019
  • This role had me assist the Marketing Department for New Zealand based Company Community Leisure Management who at the time had upwards of 20 facilities to market
  • These were gyms, swimming centres and swim schools, as well as before and after-school care services
  • I also was involved in running the SwimSchool at the Mt Albert facility which involved planning and hosting events as well as management of other staff and B2C sales
  • Prior to these roles I worked as an instructor and receptionist

Education

Bachelor Of Commerce - Marketing, International Business

The University of Auckland
07.2015

Skills

  • Managing TV production and creative roll out for retail campaigns
  • Managing financial reports, budget trackers
  • Team Training and onboarding
  • KPI management
  • Objection handling
  • Corporate outreach and services
  • Sales and objection handling
  • Retention
  • Public Speaking and Presenting
  • Relationship building
  • Communication
  • Leadership Skills

Accomplishments

  • Best Promotion Award, 2015
  • People's Choice Award, 2016
  • People's Choice Award, 2017
  • Excellence Award, 2017
  • Top Producer Award, 2018
  • Generated over $1mil in receivables, 2018

References

Available on request, Auckland, NZ, 2015

Certificatesandcourses

Google Analytics (Beginner and Advanced)

Timeline

Senior Account Manager

Dentsu Creative
10.2021 - Current

Sales Manager/Marketing Consultant

FLG - Goodlife Health Clubs
01.2021 - 10.2021

Account Manager - American Express

CPM Australia
03.2020 - 12.2020

Sales and Marketing Manager

Creative Fitness Marketing
01.2019 - 03.2020

Digital Marketing Assistant, Receptionist and SwimSchool Co-ordinator & Instructor

Community Leisure Management
08.2014 - 12.2019

Bachelor Of Commerce - Marketing, International Business

The University of Auckland
Grace Henskes