Grace Higgins
Warwick,QLD
Summary
As a dedicated Crew Trainer at McDonald’s, I enhanced team competencies and performance through targeted training, focusing on customer service and sanitation. My proactive approach in developing training programs and leading by example resulted in measurable improvements in service efficiency and workplace safety, showcasing my leadership and employee training skills.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonald’s
Warwick
03.2022 - Current
- Delivered instruction in key areas to elevate team skills and competency.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Assessed training needs through regular observation and feedback collection, ensuring relevant and impactful learning experiences.
Education
Warwick State High School
Warwick, QLDSkills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Workplace safety
- Sanitation and cleaning
- Policies and procedures
- Conflict resolution techniques
Accomplishments
Crew trainer
Crew member of the month
Timeline
Crew Trainer
McDonald’s
03.2022 - Current
Warwick State High School