Grace Highman
Adelaide,SA
Summary
Dynamic Hospitality Specialist dedicated to making guests feel welcome and appreciated. Known for strong communication skills, problem-solving abilities, and an outgoing personality. Experienced in providing customer service across a diverse range of roles including property hosting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food Service Worker
The Foreshore Cafe & Restaurant
Nightcliff , NT
2023.01 - 2024.07
- Greeted customers while working on the till in an upbeat, friendly matter.
- Utilised my Responsible Service of Alcohol certificate to prepare alcoholic beverages.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Delivered food orders promptly and accurately to guests tables.
- Assisted with unloading deliveries from suppliers into storage areas.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
Airbnb Host
Airbnb
Darwin , NT
2023.03 - 2024.02
- Responded to guest inquiries in a timely manner by phone, email, or text.
- Organised and maintained a clean, safe, and inviting environment for guests.
- Performed regular inspections of properties prior to guest arrivals to ensure safety standards were met.
- Generated reports to track occupancy rates, revenue, expenses, and other metrics related to hosting.
- Maintained an ordered system for tracking bookings, payments, cancellations, reviews.
- Advised guests on attractions in the local area based on their interests.
Food Service Worker
Ken's Crepes
Darwin , NT
2019.01 - 2024.01
- Served customers during morning, lunch and dinner shifts, as well as private parties and catering events.
- Memorised daily specials and the large menu to push customers on the most appropriate food items for them.
- Was highly knowledgeable about certain ingredients used in the kitchen to attend to special dietary requirements of customers.
- Understood the importance of cross contamination and the business’s health and safety regulations.
Crew Member
McDonald's Casuarina
Darwin , NT
2020.01 - 2022.01
- Worked in a Barista position preparing and serving coffee orders to customers in a timely manner.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Greeted customers upon arrival, and answered questions regarding menu items.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Wiped down tables and equipment, swept and refilled stock.
Education
Bachelor of Criminology -
The University of Adelaide
Adelaide, SASenior Secondary Certificate of Education -
Darwin High School
Darwin, NTSkills
- Over 5 years of Customer Service experience
- Proficient with Microsoft word and Email
- Attention to detail
- Honest and reliable
- Strong Work Ethic
- Team Oriented
- Multitasking
Courses completed
- Basic Barista Course
- Responsible Service of Alcohol Course
Affiliations
Dancer at Vital Movement Studios, partaking in contemporary, ballet and jazz dance classes
Certification
- Responsible Service of Alcohol
- Basic Barista Course
References
References available upon request.
Timeline
Airbnb Host
Airbnb
2023.03 - 2024.02
Food Service Worker
The Foreshore Cafe & Restaurant
2023.01 - 2024.07
Crew Member
McDonald's Casuarina
2020.01 - 2022.01
Food Service Worker
Ken's Crepes
2019.01 - 2024.01
Bachelor of Criminology -
The University of Adelaide
Senior Secondary Certificate of Education -
Darwin High School
- Responsible Service of Alcohol
- Basic Barista Course
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