Grace Innis
Peakhurst,NSW
Summary
I am a first year nursing student who has had lots of amazing interactions with many people over the years, mostly in the hospitality industry. I am looking to find a job that correlates more closely to my career, where I can use more of my person-centred-practice skills that I have developed during my studies and throughout life so far. I absolutely love building relationships with people of all ages, and helping them to achieve their personal goals and care for their needs. Caring for people comes very naturally to me, as I hold a lot of empathy, understanding and compassion towards the people I meet and build relationships with.
Overview
5
5
years of professional experience
Work History
Gaming Attendent
Crown Hotel
03.2023 - 09.2023
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Developed and maintained strong relationships with customers.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Attended to patrons needs and figured out how to best help them.
Barista
Charlie Lovett's
11.2020 - 05.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Solved problems during chaotic periods, and maintained a calm composure.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Built up relationships with regular customers through intentional communication.
Customer Service Representative
McDonald's
03.2019 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained a sanitary and organised work environment.
Education
Bachelor of Nursing - Nursing
University of Wollongong
Sutherland11.2025
High School Diploma -
Sutherland Shire Christian School
Barden Ridge, NSW11.2022
Skills
- Strong capacity to maintain a clean and organised environment
- Strong ability to build relationships with people of all ages and backgrounds
- Strong ability and willingness to determine, and attend to other peoples needs
- Strong communication skills with team members and customers
- Strong problem solving skills
Timeline
Gaming Attendent
Crown Hotel
03.2023 - 09.2023
Barista
Charlie Lovett's
11.2020 - 05.2023
Customer Service Representative
McDonald's
03.2019 - 03.2020
Bachelor of Nursing - Nursing
University of Wollongong
High School Diploma -
Sutherland Shire Christian School
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