Grace Izere
297 St Vincent St Port Adelaide,SA
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receptionist
Sheridans Accountants and Financial Planners
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Current
Gas and Plumbing
02.2024 - Current
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Answer phone promptly
- Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Conduct regular performance evaluations, identifying areas for improvement and providing constructive feedback for professional growth.
- Confirm appointments, communicate with customers, and update customer records.
- Respond to inquiries from callers seeking information.
- Correspond with customers through telephone
- Resolve customer problems and complaints.
Casual Hospitality Casual Role
Pinnacle People
01.2020 - Current
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- The Murray Princess Cruise: Waiting Staff
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Adelaide 500: bar attendant, VIP clients room
- Liv Golf Adelaide: Bar attendant, VIP clients room
- Trained new staff members on proper customer service and hospitality policies.
Contract: Call Centre
DFP: NCSL: Department of Employment and Workplace Relations
05.2022 - 03.2023
- Job seeker inquires
- Provider inquiries
- Changing providers
- Scheduling provider appointments
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Facilitated open communication channels between staff members through regular meetings encouraging dialogue on concerns or suggestions.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed daily activities that impacted targeted service levels and tracked adherence to schedules and average handle times.
Contract
Adecco Commercial-Services Australia
07.2021 - 01.2022
- Customer service officer (call centre)
- MyGov Enquires
- Centrelink online services
- COVID-19 hotline
- COVID-19 claims
- Medicare processing
- Enhanced customer satisfaction by delivering high-quality work and addressing concerns promptly.
Christmas Casual
Shoes & Sox: Myer Centre Rundle Mall
10.2020 - 06.2021
- Greeted customers warmly upon entering the store, fostering a welcoming atmosphere conducive to sales success.
- Stocking
- Picking and Sending out orders
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
- Processed transactions accurately and efficiently, resulting in reduced waiting times for customers during peak hours.
Checkout Assistant
Romeo's Retail Group
04.2020 - 10.2020
- Greeted customers and provided outstanding customer service.
- Performed cash, card and check transactions to complete customer purchases.
- Promoted loyalty programs to enhance repeat business from satisfied customers.
- Worked with floor team and managers to meet wide range of customer needs.
Christmas Casual Role
Big W
10.2019 - 03.2020
- Customer service
- Fill team member
- Self checkout
- Checkout Assistance
- Use of POS system
Community Youth Leader
Burundian And Rwandan Communities
01.2014 - 11.2019
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Encouraged youth to explore talents and interests, and assisted in developing individualised plans to foster personal growth.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behaviour.
- Enhanced youth engagement by incorporating interactive games and team-building activities.
- Facilitated discussions between youth and adults to bridge generational gaps and foster understanding.
- Established strong relationships with community organisations to expand outreach efforts for program enrollment.
Team Member
Nando's
03.2016 - 12.2018
- Front of house
- Cleaning and maintaining food preparation areas to standard
- Customer service
- Cash management and handling
- Packing food
- Food preparation
Volunteer
FPCA (Sunday School Teacher)
03.2011 - 12.2016
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organisation and planning.
- Used strong interpersonal communication skills to convey information to others.
Team Member/Trainer
McDonald's
01.2012 - 07.2015
- Collaborated with managers to identify specific training needs for individual departments or teams.
- Increased retention rates by delivering personalised coaching and support to struggling employees.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organised, and safe environment for employees and patrons.
- Reviewed training programs regularly and realigned strategies to meet changing needs.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
Team Member
Kmart
03.2010 - 11.2011
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Stocking shelves and rotating stock
- Cash Handling professionally and efficiently
- Working with a team efficiently and effectively
- Customer service - professional and approachable
- Learned all required tasks quickly to maximize performance.
Education
No Degree - Certificate III Community Services
Interskills Training
South Australia10.2024
High School Diploma -
Woodridge State High School
Queensland11.2014
Skills
- Adaptability to different environments and situations in the workplace
- Relaxed and calm approach to all situations
- Approachability
- Impeccable customer service
- Efficient multitasker
- Extensive knowledge in safe food handling
- OH&S knowledge
- Reliable
- Able to work independently and in a team environment
- Time Management
- Organisation skills
- Customer and client relations
Certification
- Provide responsible service of alcohol certificate
- PCA Group - Life Education Product Knowledge
- Independent Contractor Certificate
- Barista Certificate
- Griffith University - Business Program
- Miss Rwanda Australia Runner Up 2019
Availability
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
Volunteer Experience
- Sunday School Educator, 2011 to 2016
- Burundian and Rwandan Community Youth Leader, Help with the community youths, planning events, seminars
References
- Laurianne Gateka, NCSL (DEWR) Team Leader, lauriiegateka@hotmail.com, +61 432 022 881
- Gisreine Nyandwi, McDonald's Manager, 0401317653, gisreinenyandwi@live.com
- Audrey Atakwiteka, Work Colleague at Big W, 0424616162
- Jorgia Launer, Services Australia Team Leader, jorgiaax1@gmail.com, 0401669442
Timeline
Current
Gas and Plumbing
02.2024 - Current
Contract: Call Centre
DFP: NCSL: Department of Employment and Workplace Relations
05.2022 - 03.2023
Contract
Adecco Commercial-Services Australia
07.2021 - 01.2022
Christmas Casual
Shoes & Sox: Myer Centre Rundle Mall
10.2020 - 06.2021
Checkout Assistant
Romeo's Retail Group
04.2020 - 10.2020
Casual Hospitality Casual Role
Pinnacle People
01.2020 - Current
Christmas Casual Role
Big W
10.2019 - 03.2020
Team Member
Nando's
03.2016 - 12.2018
Community Youth Leader
Burundian And Rwandan Communities
01.2014 - 11.2019
Team Member/Trainer
McDonald's
01.2012 - 07.2015
Volunteer
FPCA (Sunday School Teacher)
03.2011 - 12.2016
Team Member
Kmart
03.2010 - 11.2011
Receptionist
Sheridans Accountants and Financial Planners
No Degree - Certificate III Community Services
Interskills Training
High School Diploma -
Woodridge State High School