Grace Johansen
Rockhampton
Summary
Dependable and enthusiastic worker offering expertise in customer service, time management and organisation. Able to multi-task with high attention to detail and perform effectively in both independent and collaborative environments.
Overview
3
3
years of professional experience
Work History
Retail Sales Worker
PillowTalk
06.2023 - 08.2024
- Greeted customers and helped with product inquiries, selections and purchases.
- Answered customer queries about store policies and appropriately addressed customer concerns.
- Handled pricing, scanned store items, applied discounts and printed customer receipts.
- Monitored sales floor and merchandise displays for with great attention to detail, as well as restocking and reorganizing products.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Trained new employees on cash register operations, to conduct customer transactions.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Collaborated with team members to achieve monthly sales goals and improve overall store performance.
- Assisted with inventory management, ensuring accurate product counts and timely restocking.
Waiting Staff Member
CocoBrew
10.2021 - 05.2023
- Worked with POS system to place orders and manage bills
- Explained menu items and suggested appropriate options for any food allergy concerns.
- Used registers for the purposes of billing, payment processing and cash management practices.
- Prepared and served tables for customers to establish memorable customer experiences and business loyalty.
- Resolved guest and employee complaints to ensure customer satisfaction.
- Quickly and clearly communicated dining orders to kitchen staff to accommodate customer requests, dietary specifications and resolve any issues.
- Maintained accurate and efficient communication with kitchen and front of house staff.
- Scheduled numerous reservations and set-up seating arrangements in a fast-paced environment while maintaining a calm and professional manner.
Education
High School Diploma -
The Cathedral College
Rockhampton, QLD11.2020
Skills
- Engaging with Diverse Customers
- Warm and Friendly
- Conflict and Complaint Resolution
- Ease with Computers and Technology
- Adaptable and Flexible
- Exceeding Customer Expectations
- Strong Communication and Interpersonal Skills
- Highly Efficient and Productive
- Building Customer Loyalty
- Sales and Promotions
- Teamwork and Collaboration
- Multitasking and Time Management
Additional Information
Ali Eggleston
Ph: 0428 585 266
Stacey Gregson
Ph: 0477 200 617
Nikita Curnick
Ph: 0477 150 194
Timeline
Retail Sales Worker
PillowTalk
06.2023 - 08.2024
Waiting Staff Member
CocoBrew
10.2021 - 05.2023
High School Diploma -
The Cathedral College
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