Hi, I’m
Grace John
Mambourin,VIC
Love others as yourself-do unto others as you'd love to be done to you
Bible
Summary
Experienced healthcare professional prepared for this role with strong emphasis on patient care and clinical skills. Proven ability to work collaboratively within multidisciplinary teams, adapting to changing situations with ease. Excels in communication, empathy, and problem-solving to achieve optimal patient outcomes. Reliable and results-driven, with focus on delivering high-quality care and maintaining positive, supportive environment.
Overview
6
years of professional experience
Work History
IPC Health
Refugee Health Nurse/Community RN
07.2024 - Current
Job overview
- Initiating, organising and managing community health/social education projects
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Evaluated patient histories, complaints, and current symptoms.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Conducted ongoing monitoring and evaluations of behaviours and conditions, and updated clinical supervisors with current information.
- Recorded details regarding therapies to keep patient charts updated.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviours and helping patients regain or improve coping abilities.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices (leading a team of Bicultural Workers to ensure that newly arrived refugee patients are well supported in their settlement and transition into Australia).
Translationz Australia
Freelance Interpreter
07.2022 - Current
Job overview
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Collaborated with other interpreters to cross-check accuracy of interpretations.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
- Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.
- Bridged cultural gaps within communities through participation in local outreach programs aimed at fostering understanding among diverse populations.
- Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
- Promoted cultural understanding and diversity within organizations by offering workshops on cross-cultural communication strategies.
- Supported legal proceedings by delivering accurate courtroom interpretations, ensuring fair representation for all parties involved.
- Supported educational institutions in teaching non-English speaking students by providing real-time translation services during lectures, exams, and other academic activities.
- Enhanced community health outcomes by interpreting at public health campaigns and clinics, ensuring information is accessible to all.
- Improved patient understanding and compliance with medical instructions, through clear and empathetic interpretation at healthcare appointments.
IPC Health
Health Access Worker (Refugee Health Program)
05.2024 - 07.2024
Job overview
- Interpreting (Swahili/Dinka) and cultural support
- Contributed to team meetings by sharing insights from direct client experiences, fostering collaboration and continuous improvement among staff members.
- Implemented client feedback surveys to continuously improve service delivery, demonstrating a commitment to continuous quality improvement.
- Maintained a high level of confidentiality with sensitive client information, fostering trust and rapport.
- Developed strong relationships with community partners, improving referral networks and increasing access to services for clients.
- Educated clients about their rights as consumers of healthcare services, promoting autonomy and informed decision-making processes.
- Assisted clients in navigating complex systems to access vital resources like housing assistance or employment support services.
- Coordinated outreach efforts in underserved communities, raising awareness about available resources while breaking down barriers to accessing care.
- Advocated for clients during interdisciplinary team meetings, ensuring their needs and preferences were considered during decision-making processes.
- Participated in professional development opportunities to stay current on industry best practices.
IPC Health
Bicultural Worker
05.2024 - 07.2024
Job overview
- Community outreach and engagement
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Support and Guidance
- Education and Training
- Cultural Mediation and Advocacy
- Project planning/management
Reflect Recruitment
Registered Nurse- aged care
03.2024 - 06.2024
Job overview
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
University Of Southern Queensland
Student Registered Nurse
02.2019 - 06.2023
Job overview
- Gained proficiency in various diagnostic tests such as ECGs or blood glucose monitoring devices that aided in the identification of patient conditions.
- Demonstrated strong clinical judgment in assessing patient conditions and escalating concerns when necessary for timely intervention.
- Streamlined communication among team members by effectively utilizing electronic health records and documenting pertinent patient information.
- Educated patients on preventative measures, self-care techniques, and post-discharge instructions to promote optimal health outcomes.
- Enhanced patient safety through diligent monitoring of vital signs and accurate medication administration.
- Assisted in maintaining a clean and safe environment for patients by adhering to infection control protocols.
- Prevented complications from arising due to effective wound dressing changes following strict sterile techniques.
- Contributed to efficient unit operations by managing time effectively and prioritizing tasks according to patient needs.
- Increased patient satisfaction scores through active listening, empathy, and personalized care approaches.
- Provided compassionate support to patients and families, addressing concerns and answering questions regarding treatment plans.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed regular rounds to check on well-being of patients.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Monitored patient reactions after administering medications and IV therapies.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Observed and documented patient factors such as diets, physical activity levels, and behaviours to understand conditions and effectively modify treatment plans.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Conducted ongoing monitoring and evaluations of behaviours and conditions, and updated clinical supervisors with current information.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviours and helping patients regain or improve coping abilities.
- Recorded details regarding therapies to keep patient charts updated.
Conexson
Disability Support Worker
05.2022 - 08.2022
Job overview
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Drove clients safely to social activities and appointments.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
Conexson
Aged Care Worker (Assistant in Nursing)
05.2022 - 08.2022
Job overview
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Enhanced residents'' quality of life by providing compassionate and attentive care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility.
- Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.
- Received consistent positive feedback from residents and their families due to exceptional care delivery
Alzheimer's Queensland
Dementia Respite Assistant
05.2022 - 08.2022
Job overview
- Medication management (in webster packs)
- Help with activities of daily living
- Cooking, cleaning, and general household management
- Provided companionship and social support
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Education
Australian Nursing And Midwifery Federation (ANMF-Victoria Branch) Education Portal
Caring for Refugees and Asylum Seekers
IPC Health Learning Space
MARAM Training
University of Tasmania
Diploma from Dementia Care
08-2023
University of Southern Queensland
Bachelor's Degree from Registered Nurse
06-2023
Skills
- Medication administration
- Medication and IV administration
- Direct patient care
- Patient care
- Clinical documentation
- Patient assessment
- Patient education
- Infection control
- Clinical judgment
- Patient management
- Compassionate care
- Family education
Languages
English
Full Professional
Swahili
Full Professional
Dinka
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Refugee Health Nurse/Community RN
IPC Health
07.2024 - Current
Health Access Worker (Refugee Health Program)
IPC Health
05.2024 - 07.2024
Bicultural Worker
IPC Health
05.2024 - 07.2024
Registered Nurse- aged care
Reflect Recruitment
03.2024 - 06.2024
Freelance Interpreter
Translationz Australia
07.2022 - Current
Disability Support Worker
Conexson
05.2022 - 08.2022
Aged Care Worker (Assistant in Nursing)
Conexson
05.2022 - 08.2022
Dementia Respite Assistant
Alzheimer's Queensland
05.2022 - 08.2022
Student Registered Nurse
University Of Southern Queensland
02.2019 - 06.2023
IPC Health Learning Space
MARAM Training
Australian Nursing And Midwifery Federation (ANMF-Victoria Branch) Education Portal
Caring for Refugees and Asylum Seekers
University of Tasmania
Diploma from Dementia Care
University of Southern Queensland
Bachelor's Degree from Registered Nurse
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