Grace Kelly
Brisbane
Summary
Dedicated and adaptable professional with extensive experience in customer service, team collaboration, and fast-paced work environments. Demonstrated skills in delivering exceptional customer experiences, managing multiple priorities, and maintaining a high level of accuracy and efficiency. Proven ability to work effectively under pressure, meet deadlines, and uphold company standards. Strong work ethic and commitment to excellence, bringing a proactive approach to problem-solving and a passion for building positive relationships with customers and colleagues alike.
Overview
6
6
years of professional experience
Work History
Store Assistant
Aldi
06.2024 - Current
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Managed returns or exchanges efficiently, adhering to company policies while prioritising customer satisfaction.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
retail worker
HOYTS cinemas
11.2022 - 06.2024
- In my role at Hoyts, I've been responsible for cash handling, food preparation, customer service, and multitasking extensively throughout each shift
- This position has provided me with versatile skills, enabling me to seamlessly navigate different areas within the workplace
- Moreover, it has afforded me the chance to actively support fellow team members when assistance is needed, fostering a collaborative and cohesive work environment
customer service
Coles
02.2022 - 12.2022
- I was a part of the online department team at Coles The Gap, where my responsibilities included fulfilling customers' online food orders, delivering them directly to their vehicles, and offering exemplary customer service
- Throughout my time in this role, I consistently engaged with customers, readily assisting them in locating items within the store to enhance their shopping experience
customer service
Mcdonalds
02.2019 - 02.2022
- During my time at McDonald's, I gained experience across various facets of the restaurant operations
- This included proficiently handling serving duties, food preparation, coffee crafting, table service, cash handling, and adept multitasking
- Through this role, I honed my ability to thrive in a fast-paced environment while consistently delivering exceptional customer service of the highest standard
Education
High School Diploma -
Mt St Michaels College Ashgrove
Ashgrove, QLD11-2023
Diploma of Business - Business
Barrington
Brisbane, QLD06-2023
Certificate IV - Criminal Justice
TAFE QLD
QLD11-2022
Skills
- Customer assistance
- Customer service
- Store maintenance
- Team collaboration
- Workplace cleanliness
- Multitasking
- Friendly and helpful
- Honest and dependable
- Reliable and responsible
- Cash handling
- Attention to detail
- Excellent communication
- Team cooperation
- Problem-solving
- Engaging with diverse customers
- Building customer loyalty
Timeline
Store Assistant
Aldi
06.2024 - Current
retail worker
HOYTS cinemas
11.2022 - 06.2024
customer service
Coles
02.2022 - 12.2022
customer service
Mcdonalds
02.2019 - 02.2022
High School Diploma -
Mt St Michaels College Ashgrove
Diploma of Business - Business
Barrington
Certificate IV - Criminal Justice
TAFE QLD
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