I am a very health oriented person, who enjoys regularly playing team sports, going to the gym and running
Grace Kelly
Darwin
Summary
Dynamic and results-oriented professional with a proven track record in safety and customer service, demonstrated during my time at SLSNT. Skilled in CPR/AED and emergency response, I excel in high-pressure environments, enhancing guest safety and satisfaction. A proven leader and effective problem-solver, I have consistently improved team efficiency, streamlined operations, and achieved significant improvements in emergency response times. With strong communication skills and a focus on conflict resolution, I am committed to maintaining high safety and hygiene standards while delivering exceptional service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lifeguard
SLSNT
12.2023 - Current
- Monitored the safety of guests in and around the swimming pool, identifying potential hazards.
- Responded promptly and efficiently to emergency situations, using appropriate rescue techniques as needed.
- Maintained hygiene standards for the pool and surrounding areas to ensure a safe environment.
- Conducted routine water tests and maintained proper chemical balance to ensure optimal swimming conditions.
- Prevented accidents through regular inspections and maintenance of pool equipment.
- Documented incidents accurately, ensuring timely reporting and follow-up on any occurrences requiring intervention.
- Greeted pool patrons courteously, addressing concerns and maximizing customer satisfaction.
- Monitored weather and water conditions, alerting visitors to potential dangers like storms and rip currents.
- Enforced safety protocols and regulations to minimize risk and promote safe pool use.
- Improved emergency response times by participating in regular lifeguard drills and training.
- Managed and replenished first aid supplies to ensure readiness for emergencies.
- Engaged in ongoing professional development to stay up-to-date with lifeguarding best practices.
- Educated the community on water safety through presentations, fostering awareness and prevention.
- Collaborated with management to identify and implement improvements in the lifeguarding program.
- Streamlined communication systems among staff to enhance rescue efficiency and safety operations.
- Performed routine equipment checks to ensure the availability of fully functional lifesaving tools.
Babysitter
Parent
01.2021 - Current
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Salesperson
Guzman Y Gomez
06.2023 - 10.2024
- Enhanced product knowledge through training sessions and staying informed about industry trends.
- Implemented sales strategies to maximize revenue and promote ongoing business growth.
- Promoted current promotions to increase sales and volume, building relationships with customers and the local community.
- Maintained up-to-date knowledge of menu changes and communicated updates effectively to customers.
- Handled cash transactions with accuracy, ensuring register balances were maintained throughout shifts.
- Resolved customer complaints promptly, demonstrating professionalism and empathy to ensure positive experiences.
- Demonstrated a proven ability to quickly learn and adapt in fast-paced environments.
- Displayed excellent verbal and written communication skills, fostering positive customer interactions.
- Maintained a clean and organized work environment, reducing risks and ensuring safety protocols were followed.
- Collaborated effectively with team members to consistently deliver high-quality service.
- Assisted with server support during busy periods and helped cover shifts as needed to maintain efficient operations.
- Contributed to a safe and welcoming environment by adhering to safety guidelines and encouraging team adherence.
Waitress
Ruby G's
11.2022 - 02.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Efficiently washed and sanitized dishes, utensils, glassware, and kitchen equipment, ensuring compliance with food safety and cleanliness standards.
- Organized and maintained dishwashing area, ensuring all supplies (detergent, scrubbers, etc.) were stocked and ready for use.
Education
High School Diploma -
Darwin High School
Darwin11-2024
Skills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership qualities
- First aid
- Physical fitness
- CPR and AED certified
- General maintenance
- Complex Problem-solving
- Customer service proficiency
Interests
Certification
- Bronze medallion
- Pool lifeguard
- Advanced resuscitation
- First aid
Accomplishments
Played netball at a competitive level for over 5 years, including representing the NT at a national level.
Timeline
Lifeguard
SLSNT
12.2023 - Current
Salesperson
Guzman Y Gomez
06.2023 - 10.2024
Waitress
Ruby G's
11.2022 - 02.2023
Babysitter
Parent
01.2021 - Current
High School Diploma -
Darwin High School
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