GRACE KENDRICK

• Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
• A hybrid of both New Business and Existing Business in the Mid Market / Enterprise businesses across both local and multi country global solutions.
• Expanding ADP's footprint by increasing revenues for cloud based payroll, HCM and Time & attendance software/services.
• Transforming HR/Payroll business processes with the right combination of Software and Service.
• Established long-lasting relationships with key decision-makers within client organisations - influencing advisors & partners - solidifying ADP's reputation as a trusted partner in their respective industries and state.
• Negotiated contracts successfully, securing favourable terms for both the company and clients.
• Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
• Achievements - Presidents Club - 24, 23 (138% of quota) - Super Starts 24 (Top 6 in Asia Pacific) , Board of Directors 23 (Top 50 in World), Country GM Best Associate Dec 22, Aug 21

Senior Regional Sales Executive 2015/ 2019

Regional Sales executive 2013/2015

• Developed and significantly grew WA Territory from 1 customer to over 300 today
• Integrated and assimilated in SAP after they acquired Concur in Dec 2014 although still run separately
• Developed Partner program in WA to drive new revenue channels this equated to 87% of sales being derived through partners
• Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches
• Achieved President's Club three times 130% quota
• Multiple high achiever awards and golden eagle award for exceeding quarterly sales quota
• Worked with multiple stake holders within the Partner Network and SAP internally to ensure Concur was part of the sale
• Organised and executed lunch & learns, events and education series to create brand awareness, thought leadership and create net new sales
• Maintained Salesforce accuracy for tier, accounts, contacts, sales and forecasting
• Worked with Solution Architects, Business Development and Marketing to create leads and convert to sales
• Expanded footprint in existing accounts with additional core products and existing services
• Promote and sell from our App Centre to compliment our platform including Salesforce and Financial force connectors
• Attend industry and relevant events to increase personal and professional brand
• Regular face to face meetings with Partners, Clients

• Identified a gap in the market for Hotels affordability for a Director of Sales and Marketing creating a consulting business on a hourly rate and/or retainer of Regional Hotels in Western Australia
• Provide innovation in sales and marketing strategy and tactics in the digital and online distribution channels, to ensure long-term occupancy and revenue growth
• Tailor a program to meet the individual hotel requirements
• Assessment of current technology and systems
• Preparation of details sales and marketing plans and budgets based on successful yield management principle to ensure cost effective revenue streams from accommodation guest, restaurant/bar patrons and conferencing
• Monitor and maintained all Third Party Online Booking sites e.g Wotif, Booking.com etc for rate parity, content and yield management
• Assistance with contract negotiations, rate setting and contract preparations for the corporate, wholesale and inbound markets
• Attend key targeting Australian wide trade shows and industry events
• Lead sales teams

• Developed growth strategies and plans
• Managing and retaining relationships with existing clients
• Increasing client base
• Having an in-depth knowledge of travel products, technologies and value proposition
• Negotiating with stakeholders
• Researching travel opportunities and viable income streams
• Drafting and reviewing contracts
• Reporting on successes and areas needing improvements
• Sell technologies such as Concur in to existing and new customers
• Lead a team of three travel operational staff

• Use knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators
• Identify and research new growth areas for sales
• Researched and built relationships with existing clients
• Achieved personal exhibition space and sponsorship revenue targets, outbound call targets and retention
• Wrote high quality sales proposals indicating the understanding of clients’ objectives and proposing solution matching to the event
• Worked with purchasing and operations team to plan and prep equipment for events
• Provide daily / weekly / monthly reporting back to senior management

• Management of top 5 Rydges Corporate Accounts and grew 3 million additional revenue
• Servicing and Developing relationships with Travel Management Companies, and their direct clients
• Prepare, present and negotiate Annual Tender documents to both clients direct and their Agency representation
• Assist Domestic Sales Managers who report directly to General Managers of individual properties for Property based decisions and 2nd tier reporting
• Relationship Development of key National Consortia (Travel) companies
• Administration of contract elements and the communication of these contracts to property level
• Regular meet and report back to separate owners on both hotels
• Events Management for large scale corporate events
• Development of close relationships with RTO’s, Convention Bureau’s and industry tourism bodies
• Heavy involvement in the budgeting process at a local level for both Rydges Perth and Kalgoorlie
• Conceptualise and devise brand marketing campaigns within the banner structure of Rydges corporate campaign direction
• Management of online marketing opportunities with online portals including the strategic pricing and content direction for 3rd party websites and consortia GDS overlays

• Sales and Marketing Manager - Novotel Perth 2007/2008
• National Sales Manager Accor Hotels 2004/2007
• Sales Training Manager - Accor Advantage Plus 2003/2004
• Resort Liaison Manager - Accor Vacation Club 2002/2003
• Executive Assistant to COO - Accor Vacation Club 2000/2002
• Mercure Resort Surfers Paradise - Hotel Management Trainee 1995- 2000