Grace KIM
Perth,WA
Summary
Hi, my name is Grace Kim from South Korea, majoring in hotel management to work at a casino in the future. I have experience in entertaining foreign customers through Chinese and English in Jeju, a major tourist destination in Korea. What I learned the most there is that empathy should be prioritized when customers complain. My strength is being friendly, welcoming, and enjoy making every guests experience memorable through authentic customer service. I have a big dream for my career which is why I have a great passion for the Hospitality Industry and are committed to delivering high levels of customer service. It would be an amazing experience and privilege to work in the one of best tourism countries, Australia so I look forward to work together!
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Services Receptionist
Jeju Shinhaw World
Seogwipo-si, Jeju Island
02.2023 - 08.2024
- Provided guests a warm welcome to the hotel, while providing prompt, courteous, and efficient check-in and check-out throughout their stay.
- Maintained a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys.
- Escalated customer complaints to management when necessary.
Cafe Worker
Imi Cafe
Seoul
11.2023 - 03.2024
- Processed payments on cash register and counted back bills and change to patrons.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
Cafe Worker
Tous les jours
Seoul
03.2022 - 08.2022
- Communicated effectively with kitchen staff regarding order accuracy and delivery times.
- Cleaned tables in the dining area before and after customer seating.
- Maintained accurate records of all sales transactions for daily reporting purposes.
Barista
Coffee Bay
Seoul
01.2021 - 10.2021
- Received payment from customers, processed credit card transactions, and issued change or receipts.
- Implemented effective communication systems among staff members to promote teamwork.
- Stocked shelves with ingredients needed to make coffee drinks.
Education
Bachelor of Arts - Hotel Management
Kyonggi University
Seoul, South Korea12-2025
General English Program - I4 (Upper-Intermediate)
ILSC
Perth, WA08-2024
Skills
- Guest Relations
- Reservation Management
- Customer Service Management
- Hospitality services
- Maintenance Coordination
- Cash handling experience
- Complaint Handling
Certification
- Korea Food Service Beverage Institute Barista Certificate
- ILSC Café Work Skills Course Certificate
Languages
English
Professional
Chinese (Mandarin)
Limited
Korean
Native/ Bilingual
Visa
- Working visa until Apr 2025
Timeline
Cafe Worker
Imi Cafe
11.2023 - 03.2024
Guest Services Receptionist
Jeju Shinhaw World
02.2023 - 08.2024
Cafe Worker
Tous les jours
03.2022 - 08.2022
Barista
Coffee Bay
01.2021 - 10.2021
Bachelor of Arts - Hotel Management
Kyonggi University
General English Program - I4 (Upper-Intermediate)
ILSC
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