Grace Kim
Melbourne,VIC
Summary
Dedicated, interactive and bilingual customer service, sales and hospitality representative with 7 years of experience in providing quality experiences to customers. Proven ability to establish excellent communication and relationships with clients and team members.
Looking for employment in retail or customer/ clientele interaction-based position to further learn, grow and excel in this organisation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Nine West (David Jones&Myer)
Chadstone, VIC
08.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Table Games Dealer
Crown Melbourne
Melbourne, VIC
03.2022 - 08.2022
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
Sales Associate
JD Sports
Chadstone, VIC
09.2021 - 02.2022
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
Sales Associate
Elephone
Fountain Gate, VIC
10.2020 - 06.2021
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Experience Leader
McDonald's
Glen Waverley, VIC
10.2015 - 07.2020
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Diploma - Nursing
Holmesglen Institute
Southbank, VIC02.2020
Skills
- Cash Register Operations
- Complex Problem-Solving
- Organization and Prioritizing Tasks
- Persuasion
Certification
- RSA
- RSG
- Certificate III in Hospitality
Languages
Korean
Native or Bilingual
Timeline
Sales Associate
Nine West (David Jones&Myer)
08.2022 - 03.2023
Table Games Dealer
Crown Melbourne
03.2022 - 08.2022
Sales Associate
JD Sports
09.2021 - 02.2022
Sales Associate
Elephone
10.2020 - 06.2021
Customer Experience Leader
McDonald's
10.2015 - 07.2020
Diploma - Nursing
Holmesglen Institute