GRACE KING
Spearwood,WA
Summary
Customer-focused professional with over 17 years of experience in the hospitality industry, dedicated to delivering exceptional service and maintaining high standards. Proven ability to enhance customer satisfaction and drive repeat business through effective communication and problem-solving skills. I am actively exploring new career opportunities and seeking to broaden my experience in a dynamic and challenging environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
F&B SUPERVISOR
Tradewinds Hotel
01.2022 - 01.2024
- Ran smooth restaurant service, trained new staff, Customer and in-house guest bookings, handled cash procedures, daily management reports, and lock up of venue.
Duty Manager
Cockburn CRC
01.2021 - 01.2022
- Responsibilities of opening and closing the venue. Cashing up POS and TAB terminals. General bar duties engaging with patrons. Taking registrations for new memberships.
Duty Manager
Millennium Sports
01.2017 - 01.2021
- Engaging with customers delivering excellent service while running the bar. Observing staff ensuring smooth service. Bar and restaurant duties, taking bookings, cleaning of beer lines. Open and closing procedures of the venue.
Bar Staff
Orient Hotel
01.2010 - 01.2014
- Set up and opening of the bar, stocked and maintained cleanliness of stations. Delivered quality service by providing a warm welcoming environment. Competent at checking identification of patrons to verify age requirements. mix and shaken a variety of delicious cocktails.
South Street Ale House
01.2006 - 01.2010
- Maintained high standards of cleanliness and sanitation, stocked bar fridges rotating stock, changing kegs and gas. Subtly evaluated customers to ensure responsible service of alcohol. Calmly responded to agitated guests.
Bar Staff
Irish Murphys-Brisbane
- Monitored bar inventory and promptly restocked low items before depletion.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Bar Staff
The Grasshopper Inn-Ireland
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Education
St Peter and Paul's Secondary school
Hospitality management -
Failte Ireland
Skills
- Adaptability
- Communication and organization skills
- Committed team player
- Outgoing
- Attentive
- Charismatic
References
- Tradewinds Hotel, East Fremantle, F&B Manager- Alvin .p, 0893398188
- Orient Hotel, Fremantle, Owner- Tony Taylor, 0893362455
Certification
- National Police Clearance
- Management of Licensed Premises
- RSA, Foodhandlers, Chemform Training
Timeline
F&B SUPERVISOR
Tradewinds Hotel
01.2022 - 01.2024
Duty Manager
Cockburn CRC
01.2021 - 01.2022
Duty Manager
Millennium Sports
01.2017 - 01.2021
Bar Staff
Orient Hotel
01.2010 - 01.2014
South Street Ale House
01.2006 - 01.2010
Bar Staff
Irish Murphys-Brisbane
Bar Staff
The Grasshopper Inn-Ireland
St Peter and Paul's Secondary school
Hospitality management -
Failte Ireland
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