Grace Kitiona

Supervision and Safety

• Monitor children’s activities to ensure their safety at all times.
• Enforce rules and procedures to maintain a safe and secure environment.
• Conduct headcounts and maintain attendance records.

Administrative Tasks

• Maintain records such as attendance logs, behaviour reports, and activity plans.
• Assist in setting up and cleaning up before and after activities.

Health and Safety Compliance

• Follow protocols for handling emergencies, administering basic first aid, and managing allergies or medical conditions.
• Ensure the environment is clean and organized to meet health and safety standards.

• Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Utilized strong interpersonal skills to establish rapport with guests.

• Managed high call volume with exceptional time management skills, minimizing wait times for customers.
• Implemented and developed customer service training processes.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Answered customer telephone calls promptly to avoid on-hold wait times.