Grace Leota
Rooty Hill,NSW
Summary
I am highly efficient in fast-paced and challenging environments through my experience in customer service and administrative duties. I am eager to learn and apply new knowledge with skills to achieve objectives. Team collaboration and adhering to strict service standards is what I pride myself on, based on my ability to provide the best customer service possible. I offer excellent communication, good judgment and strong attention to detail.
Overview
3
3
years of professional experience
Work History
Customer Service Administrator
Tecworks
Seven Hills
11.2023 - Current
- Maintained detailed records of customer interactions, complaints, comments, and inquiries in the database.
- First point of contact for customer inquiries and resolved customer issues in a timely manner
- Provided technical support to customers via phone, email, and web chat.
- Served as a liaison between customers and internal departments to ensure successful resolution of customer issues.
SALES REPRESENTATIVE
McAleer Direct
Surry Hills
10.2023 - 12.2023
- Drive sales through interaction with customers and promoting company product
- Cold called 40+ potential customers per shift and meeting daily KPIs
- Increasing and achieving sales quotas set for the team by following departmental policies.
CAFE MEMBER / BARISTA
Brew Haven
Penrith
08.2023 - 10.2023
- Provided excellent customer service with a positive attitude at all times.
- Take and fill guest beverages and food orders in a timely and courteous manner
- Operate cash register and credit card machine in guest payment processing
ADMINISTRATIVE ASSISTANT
Hale Community Support
Mount Druitt
11.2020 - 12.2021
- Executed record filing system to improve document organization and management
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
CREW TRAINER
McDonald's
Mount Druitt
- 09.2023
- Trained new team members on procedures, customer service and sales techniques
- Provided excellent customer service by greeting customers and meeting quality expectations
- Worked well with teammates in collaboration to complete orders and tasks
Education
Bachelor of Psychology -
Macquarie University
Secondary High School -
Richard Johnson Anglican College
Skills
- Interactive communication
- Negotiation skills
- Customer service
- Problem-solving skills
- Organization and time management skills
- Cash handling
- Ordering procedures
- Telephone etiquette
- Inventory organization
- Attention to detail
Timeline
Customer Service Administrator
Tecworks
11.2023 - Current
SALES REPRESENTATIVE
McAleer Direct
10.2023 - 12.2023
CAFE MEMBER / BARISTA
Brew Haven
08.2023 - 10.2023
ADMINISTRATIVE ASSISTANT
Hale Community Support
11.2020 - 12.2021
CREW TRAINER
McDonald's
- 09.2023
Bachelor of Psychology -
Macquarie University
Secondary High School -
Richard Johnson Anglican College
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