Grace Lloyd
Brisbane,QLD
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Well-skilled in delegating and leading crew to the best results possible through being an area leader.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
07.2021 - Current
- Operate grills and fry machines to cook product for burgers and wraps.
- Operate cash registers, take payments and give receipts.
- Be the area leader and support crew to create the best results possible throughout the entire store.
- Operate a coffee machine to make coffee.
- Clean cafe equipment such as coffee grinders and espresso machines.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Was a member in the safety squad, where I assisted in creating a safe working environment for staff.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Cafe Worker
Hedge Espresso
02.2022 - 02.2023
- Operate cash registers, take payments and give receipts
- Operate a coffee machine to make coffee
- Prepare and serve food and drinks for customers to enjoy on the premises or as take away
- Clear away used dishes and cutlery from tables; clean and prepare tables
- Collaborated with team members to meet high standards of service during peak hours.
Education
High School Diploma -
St Thomas More College
Sunnybank11.2024
Skills
- Beverage Preparation
- Inventory Restocking
- Customer Service
- Food Preparation
- Drive-Thru Operations
- Cooking
- Crew Leadership
- Telephone Etiquette
- Delegation skills
Accomplishments
Crew Member of the Month - McDonald's, Sunnybank, 2023 and 2024
Certification
- Certificate II in Active Volunteering from IVET Institute
- COVID SAFE Training for Dining in from TAFE Queensland
Timeline
Cafe Worker
Hedge Espresso
02.2022 - 02.2023
Crew Member
McDonald's
07.2021 - Current
High School Diploma -
St Thomas More College
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