Grace Loi
Cobblebank,VIC
Summary
I am a professional hospitality and dental field worker, with a proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.
Overview
3
3
years of professional experience
Work History
Dental Assistant/Nurse
WV Family Dental
01.2025 - Current
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Hospitality Worker
Schnitz
12.2021 - 05.2025
- Delivered exceptional service by empathizing with customers during difficult situations and providing solutions in a timely manner.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Education
Bachelors of Computer Science - Software Engineering/Cyber Security
La Trobe University
Melbourne, VIC06-2028
Skills
- Cleaning and sanitizing
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Organizational skills
Timeline
Dental Assistant/Nurse
WV Family Dental
01.2025 - Current
Hospitality Worker
Schnitz
12.2021 - 05.2025
Bachelors of Computer Science - Software Engineering/Cyber Security
La Trobe University
Similar Profiles
Nico Raquel (they/elle)Nico Raquel (they/elle)
Senior Managing Producer at WV Sound - WV EntertainmentSenior Managing Producer at WV Sound - WV Entertainment
Donial GarciaDonial Garcia
Office Manager at Crystal Family Dental Care/United Dental PartnersOffice Manager at Crystal Family Dental Care/United Dental Partners
Kelvin OxendineKelvin Oxendine
Chief Human Resources Officer at Village Family Dental & Valleygate Dental Surgery CentersChief Human Resources Officer at Village Family Dental & Valleygate Dental Surgery Centers
Aparna SindhuAparna Sindhu
Lead Infant Room Teacher at Little KindyLead Infant Room Teacher at Little Kindy
MANPREET BRARMANPREET BRAR
Inventory/3PL Admin at Sigma HealthcareInventory/3PL Admin at Sigma Healthcare