Grace Mah
Lawson,NSW
Summary
Detail-oriented individual with experience in the tattoo and hospitality industries. Skilled in maintaining cleanliness, optimizing operations, and enhancing customer experiences. Committed to fostering positive relationships and driving efficiency in every task.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Tattoo Apprentice
Luc Michaud
Gatineau, Québec
11.2024 - 10.2025
- Assisted in preparing workstations for tattooing, ensuring all tools were sanitized and organized.
- Studied various tattoo styles to enhance design knowledge and client offerings.
- Participated in client consultations to understand individual preferences and design requests.
- Developed foundational skills in basic tattoo techniques under the guidance of experienced artists.
- Maintained tattoo equipment by performing routine checks and cleaning procedures.
- Shadowed artists during tattoo sessions to observe techniques and application methods.
- Engaged in constructive feedback sessions with mentors to improve artistic skills.
Restaurant Manager
Subito Sandwich
Ottawa, Ontario
08.2024 - 10.2025
- Conducted regular inventory audits to minimize waste and optimize stock levels.
- Ensured compliance with health and safety regulations to provide a safe dining environment.
- Trained employees on food safety standards to uphold quality and compliance.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Performed regular maintenance checks on equipment to ensure proper functioning.
Bartender
The Royal Hotel
Springwood
06.2023 - 07.2024
- Prepared and served a variety of beverages while maintaining high standards of quality.
- Maintained cleanliness and organization of the bar area to enhance customer experience.
- Assisted in training new staff on beverage preparation techniques and customer service standards.
- Responded promptly to customer inquiries and resolved issues effectively.
- Executed opening and closing procedures to ensure smooth bar operations.
- Developed strong relationships with regular patrons to foster loyalty and repeat business.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Cleaner
Self Employed
Blue Mountains District, NSW
02.2022 - 06.2024
- Maintained cleanliness in residential and commercial spaces through thorough surface cleaning techniques.
- Conducted regular inventory management of cleaning supplies to ensure consistent availability.
- Kept records for production, inventory, income, and expenses.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Resolved client concerns regarding cleaning services, fostering positive relationships and repeat business.
- Performed deep cleaning activities during seasonal transitions to maintain property value.
- Monitored cleaning tasks for quality assurance, ensuring high standards were consistently met.
Education
Diploma of Visual Arts - Visual Arts
Kingswood TAFE
Kingswood 01.2021 - 12.2021
Skills
- excellent customer service across a multitude of work environments
- thorough understanding of cleanliness and sanitation
- ability to work efficiently in fast paced conditions
- attention to detail in all work place situations
- clean, organised and always on time
Certification
- RSA & RCG
- First Aid
- Blood borne pathogens certificate for Canada
References
References available upon request.
Timeline
Tattoo Apprentice
Luc Michaud
11.2024 - 10.2025
Restaurant Manager
Subito Sandwich
08.2024 - 10.2025
Bartender
The Royal Hotel
06.2023 - 07.2024
Cleaner
Self Employed
02.2022 - 06.2024
Diploma of Visual Arts - Visual Arts
Kingswood TAFE
01.2021 - 12.2021