Grace Maidens
Ramsgate,NSW
Summary
A motivated and positive individual looking for full - time hours within a receptionist and administration support based position. A dependable, quick learning individual with customer service and reception experience in dynamic, high-performance, sale based environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Attendant/Front Desk Receptionist
Georges River Sailing Club
08.2024 - Current
- Streamlined facility cleanliness, ensuring a welcoming environment for all patrons.
- Explained food preparation methods to patrons with allergies and gluten intolerances.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with team members to improve overall service efficiency and achieve shared goals.
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Answered phone promptly and directed incoming calls to correct offices.
- Utilized strong problem-solving skills to handle challenging situations effectively under pressure.
- Ensured compliance with health and safety regulations by diligently monitoring procedures and implementing necessary adjustments when required.
- Confirmed reservations, communicated with clients, and updated client records/ memberships.
- Maintained clean and professional appearance during work shift.
- Provided exceptional customer support by addressing needs quickly and professionally.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Volunteer Work
OLC Care
05.2023 - Current
- Provided emotional support and comfort towards elderly clients experiencing the physical and emotional effects of aging.
- Collaborated with community partners to develop and implement a service of pet therapy, which addressed a local need of happiness.
- Scheduled fortnightly or monthly visits with the patients, providing support and compassion throughout the residence.
- Strengthened agency reputation through participation in community engagement activities such as volunteer work or local sponsorship events.
- Served as a positive role model by demonstrating respect, responsibility, empathy, kindness and integrity at all times during my volunteer work at the aged care facility.
- Adhered to all regulatory and health related guidelines governing volunteer work within a healthcare setting to maintain compliance standards.
- Established strong working relationships with management and the residents.
Pick and Pack/Wharehouse Worker
WhiteFox Boutique
01.2024 - 02.2024
- Picked and Packed orders according to customer specifications, utilising order sheets, pick lists, and item numbers.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Organised stock on shelves in a orderly fashion for efficient retrieval.
- Inspected and verified shipments for accuracy and quality assurance.
- Labeled packages accurately with destination addresses for shipping purposes.
- Processed returned items according to company policies and procedures.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Cleaned and straightened work areas to maximize productivity and safety.
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Organised inventory systematically for easy access.
Customer Service - Part Time Position
First Choice Liquor Market
02.2023 - 01.2024
- Developed within a customer service role that improved customer service and exchanges within the alcohol industry, creating an ability to handle customer inquiries,concerns and needs.
- Learned and adhered to all store security policies, and the Open and Closing procedures.
- Handled customer complaints calmly and professionally, resolving customer queries in a timely manner.
- Greeted customers in a warm, friendly and professional manner.
- Has a current NSW RSA and RCG license.
- Boosted sales and upselling opportunities through product knowledge and excellent customer engagement techniques.
- Maintained an organized workspace, enabling quick access to necessary information for improved productivity during customer interactions.
- Conducted regular follow-ups with clients, ensuring their needs were successfully addressed and resolved.
- Implemented quality control measures to monitor staff performance, leading to enhanced service delivery standards across the team.
- Increased customer retention by providing exceptional service and fostering positive relationships.
- Provided comprehensive support during peak periods or staff shortages, demonstrating flexibility and adaptability as needed for overall success within the team dynamic.
- Constantly keeping the store full, clean and presentable.
- Ensured timely updates of inventory records with meticulous data entry and verification.
- Demonstrated commitment to safety regulations during all aspects of the job, including safe operation of scanners and adherence to proper lifting techniques when moving products.
Front of House
Burgerhead
03.2021 - 01.2023
- Managed the daily operations of the front of house, adhering with the Open and Closing Procedures.
- Ensuring efficient food service delivery and compliance with organisational standards.
- Coordinated with front-of-house staff to ensure timely delivery and presentation of food
- Streamlined front of house operations for increased efficiency and optimal guest experience.
- Promoted positive working relationships within the team, fostering open communication between front of house and back of house staff members.
- Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
- Assisted in food preparation, such as making,assembling and serving dishes safely and efficiently.
- Coordinated with the front-of-house staff to ensure that all performance areas were clean and in proper working order due to food health and safety standards.
- Demonstrated excellent customer service skills to ensure all guests had a enjoyable dining experience.
- Achieved immaculate detailing by thoroughly and regularly cleaning the restaurants interiors and exteriors.
- POS knowledge and completed POS purchase transactions daily.
Customer Service/ Server
Ramsgate Foodies Markets
03.2019 - 12.2020
- Demonstrated strong multitasking skills by managing multiple customers simultaneously without compromising service quality.
- Assisted in food preparation, such as chopping vegetables and fruits for customers to try.
- Built strong relationships with customers by providing personalized service, resulting in repeat customers and knowledge of sales through customer service.
- Organized and weighed crops, such as fruits, vegetables, and grains.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for customers as a first point of contact for incoming guests.
Education
Certificate III - Makeup
TAFE
Ultimo, NSW12.2024
HSC -
Bethany College
Croydon Rd, Hurstville NSW 222009.2022
Kindergarten to Year 6 -
St Thomas More's Catholic Primary School
Francis Avenue, Brighton-Le-Sands NSW 221612.2016
St Marks Preschool
1/3 Trafalgar St, Brighton-Le-Sands NSW 221612-2009
Skills
- Teamwork
- Customer Service
- Makeup Knowledge
- Client Relationship Building
- Organization skills
- Positive Attitude
- Telephone skills
- Retail knowledge
- Cash Handling
- Opening and Closing Procedure Adherence
- Recommendations
- Professional Demeanour
Certification
- RSA License - Responsible Service of Alcohol
- RCG License - Responsible Conduct of Gambling
- First Aid Certificate
- CPR Qualification - Adults and Children
- WWCC - Working with children check
Accomplishments
- Recognition nominations through the "My Coles" app, during my experience at First Choice, Sans Souci Liquor Mart, for completing daily tasks and modules on time, while further being recognized by my superior.
Timeline
Service Attendant/Front Desk Receptionist
Georges River Sailing Club
08.2024 - Current
Pick and Pack/Wharehouse Worker
WhiteFox Boutique
01.2024 - 02.2024
Volunteer Work
OLC Care
05.2023 - Current
Customer Service - Part Time Position
First Choice Liquor Market
02.2023 - 01.2024
Front of House
Burgerhead
03.2021 - 01.2023
Customer Service/ Server
Ramsgate Foodies Markets
03.2019 - 12.2020
- RSA License - Responsible Service of Alcohol
- RCG License - Responsible Conduct of Gambling
- First Aid Certificate
- CPR Qualification - Adults and Children
- WWCC - Working with children check
Certificate III - Makeup
TAFE
HSC -
Bethany College
Kindergarten to Year 6 -
St Thomas More's Catholic Primary School
St Marks Preschool
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