Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Grace Maina

Burnett Heads,QLD

Summary

Highly motivated, hardworking employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively without supervision, and quickly mastering new skills.

Customer-focused individual with a passion for delivering exceptional service. Committed to improving customer satisfaction and driving positive outcomes. Devoted to giving every customer a positive and memorable experience. Strong interpersonal skills with a talent for effectively addressing concerns.

Insightful professional in the financial services field, known for high productivity and efficient task completion. Possess specialized skills in market analysis, risk management, and client portfolio optimization.

Excel in communication, problem-solving, and multitasking, ensuring success in fast-paced environments. Well-versed in time management, and consistently deliver results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sole Trader/Disability Support Worker

Grace Maina
Burnett Heads, QLD
10.2024 - Current
  • Assisted clients with daily living activities and personal care needs.
  • Documented client progress and reported changes in behavior or health conditions.
  • Provided emotional support and companionship to enhance client well-being.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living.
  • Encouraged independence by teaching skills needed for everyday life.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Maintained records of services provided, client progress, and goals achieved.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Communicated regularly with families of disabled individuals regarding care plans and updates.

Sole Trader Domestic Cleaning Services

Grace Maina
Burnett Heads, QLD
01.2024 - Current
  • Developed strong relationships with clients to understand their needs effectively.
  • Built strong relationships with clients through regular communication.
  • Cleaned residential properties using eco-friendly cleaning products and techniques.
  • Organized cleaning supplies for efficient access and usage during tasks.
  • Followed safety protocols to ensure a safe working environment while cleaning.
  • Communicated with clients to understand specific cleaning preferences and requirements.
  • Dusted furniture, blinds and other surfaces.
  • Inspected cleaned areas to ensure compliance with quality standards before leaving.
  • Disinfected countertops and appliances such as microwaves and refrigerators.
  • Provided excellent customer service to ensure satisfaction.
  • Removed cobwebs from walls and ceilings.
  • Complemented special requests from clients in a timely manner.
  • Maintained a safe work environment by following all safety guidelines.
  • Changed bed linens when requested by clients.
  • Washed windows inside and outside of the home.
  • Organized closets and cabinets to client specifications.
  • Followed instructions provided on product labels while mixing chemicals.
  • Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
  • Used cleaning chemicals following proper guidelines.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Manager

Motel Maclean
Maclean, NSW
01.2019 - 03.2023
  • Managed daily operations to ensure efficient guest services and smooth check-ins.
  • Supervised staff performance and provided training on customer service standards.
  • Coordinated maintenance schedules to uphold facility cleanliness and safety protocols.
  • Implemented inventory management practices to track supplies and equipment usage.
  • Resolved guest complaints promptly to maintain high levels of satisfaction.
  • Developed staff schedules to optimize coverage during peak operational hours.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Cleaner/Housekeeping and Laundry Attendant

Uniting Caroona Yamba
Yamba, NSW
07.2021 - 02.2022
  • Maintained cleanliness in resident living spaces and common areas daily.
  • Disposed of waste materials following health and safety protocols.
  • Operated cleaning equipment like vacuums, mops, and floor buffers effectively.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Provided assistance with laundry services when needed.
  • Operated laundry equipment to wash, dry, and fold linens efficiently.
  • Maintained cleanliness of resident rooms and common areas daily.
  • Assisted residents with personal laundry needs while ensuring their privacy.
  • Followed safety protocols and infection control guidelines during all cleaning tasks.
  • Stocked linen closets with fresh linens and supplies.
  • Cleaned bathrooms, dusting furniture, vacuuming carpets and mopping floors.
  • Washed, dried, folded and ironed clothes according to customers' preferences.

Education

Certificate III in Individual Support

DP Training PTY LTD
Coolangatta, QLD
02-2025

Bachelor of Science - BS- HRM ( Hotel Restaurant Management)

System Plus College Foundation
Philippines
04-2017

Skills

  • Personal support
  • Client care
  • Time management
  • Conflict resolution
  • Teamwork
  • Ethical conduct

Certification

Bachelor of Science in Hotel and Restaurant Management (BS-HRM), completed at System Plus College Foundation, Philippines, on April 22, 2017, with a focus on hospitality operations and customer service excellence

Certificate of completion – on-the-job training completed in the inventory department, kitchen, and housekeeping department at Lewis Grand Hotel, Philippines – June 9 – August 31, 2016, hands-on experience in hospitality logistics, and operational efficiency

Certificate III in Individual Support (Disability) from DP Training, Australia – February 18, 2025, credentialed to provide individualized care in aged and disability support settings

Timeline

Sole Trader/Disability Support Worker

Grace Maina
10.2024 - Current

Sole Trader Domestic Cleaning Services

Grace Maina
01.2024 - Current

Cleaner/Housekeeping and Laundry Attendant

Uniting Caroona Yamba
07.2021 - 02.2022

Manager

Motel Maclean
01.2019 - 03.2023

Certificate III in Individual Support

DP Training PTY LTD

Bachelor of Science - BS- HRM ( Hotel Restaurant Management)

System Plus College Foundation
Grace Maina