Grace Matheson
Mount Martha,VIC
Summary
Successful Front of House Team Member with extensive customer service experience. Ability to adapt easily between different positions to meet demands and willingness to take on added responsibilities to meet team goals. Dependable employee who can manage multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
Work History
Front of House Employee
BussyMcBusFace
09.2021 - 04.2024
- Maintained a clean and welcoming environment for customers, contributing to positive experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the cafe was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
Babysitter
Various Families
01.2016 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Reassured children when upset providing emotional support and stability.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Waitress
Safety Beach Sailing Club
07.2019 - 10.2021
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Education
High School Diploma -
Padua College
Mornington, VIC11.2020
Skills
- Patience
- Time Management
- Following Directions
- Reliability and punctuality
- Flexible scheduling
- Conflict Resolution
- Licensed driver
- Strong Work Ethic
- Team player attitude
- Positive attitude
- Stock management
- Customer Service
- Training and mentoring
Timeline
Front of House Employee
BussyMcBusFace
09.2021 - 04.2024
Waitress
Safety Beach Sailing Club
07.2019 - 10.2021
Babysitter
Various Families
01.2016 - Current
High School Diploma -
Padua College
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