Grace McDonald
Woolloongabba,QLD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Australia The Gift
10.2023 - 01.2025
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Rostering Coordinator
Plena Healthcare
02.2021 - 10.2023
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Coordinated with human resources department to handle payroll and personnel databases.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Kept high average of performance evaluations.
- Prepared agendas and took notes at meetings to archive proceedings.
Administrator/Personal Assistant/Salesperson
High Quality Car Sales
11.2019 - 02.2021
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Served as point of contact between clients and managerial staff.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Facilitated transportation to and from appointments.
- Preserved patient safety by following safety protocols.
Factory Worker
OzRoll
09.2018 - 11.2019
- Carefully packaged finished products and prepared for shipment.
- Used equipment properly to avoid workplace hazards or injuries.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Loaded and unloaded parts on production line to establish smooth operations.
- Participated in training sessions to enhance skills and knowledge.
- Performed quality checks on finished products to identify and address discrepancies.
- Inspected materials before assembly to verify compliance of quality control standards.
Education
High School Diploma -
Trinity College Gawler
Gawler, SA11.2017
Skills
- Correspondence and Reports
- Customer Service Management
- Administrative Oversight
- Staff Training
- Business Planning
- Contract Negotiation
- Event Coordination
- Point of Contact
- Microsoft Office
- Strong multi-tasking
- Retail operations
- Customer service
- Problem-solving
- Highly motivated
- Stockroom management
- Decision-making skill
- Dependable and reliable
- Sales growth
- Store maintenance
- Coaching and mentoring
- Accurate money handling
- Merchandise strategising
- Sales leadership
- Shift scheduling
- Store opening and closing
- Goal setting
- Hiring and training
- Decision-making
- Incident reporting
- Cost control
- Store operations
Certification
- NDIS workers clearance.
- Police clearance.
- First Aid Certificate.
- Fire Marshal Certificate.
Timeline
Retail Store Manager
Australia The Gift
10.2023 - 01.2025
Rostering Coordinator
Plena Healthcare
02.2021 - 10.2023
Administrator/Personal Assistant/Salesperson
High Quality Car Sales
11.2019 - 02.2021
Factory Worker
OzRoll
09.2018 - 11.2019
High School Diploma -
Trinity College Gawler
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