Summary
Work History
Education
Skills
Timeline
Generic

Grace McGregor

Wadalba,NSW

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Work History

STORE MANAGER

NOVO SHOES
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Proven record of boosting sales from LY figures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained new employees on proper protocols and customer service standards.

OPTICAL ASSITANT 2IC

SPECSAVERS OPTOMETRISTS
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.

BAKERY 21C

COLES SUPERMARKETS
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Maintained safe food handling standards at all times.
  • Offered every customer exceptional service and learned regular customers' preferences.

RECEPTIONIST

EXCELLENT MOTORSPORT
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Education

Certificate II - Retailing

NSW TAFE GOSFORD
Gosford, NSW

Beauty - Advanced Eyelash Extensions

Online Courses Australia
O

Skills

  • Merchandising
  • Maintain store Budgets & KPIS along with personal PB
  • Rostering
  • Payslips
  • Advanced team meetings
  • Click & Collects
  • Maintaining stock loss & prevention
  • Stock-takes
  • Multi-line phone calls
  • Leadership
  • Refunds & exchanges
  • Point of Sales system operation
  • Cash drawer management
  • Ordering stock for store
  • Pallet jack knowledge
  • Maintain store standards
  • Customer orders
  • Eye examination

Timeline

STORE MANAGER

NOVO SHOES

OPTICAL ASSITANT 2IC

SPECSAVERS OPTOMETRISTS

BAKERY 21C

COLES SUPERMARKETS

RECEPTIONIST

EXCELLENT MOTORSPORT

Certificate II - Retailing

NSW TAFE GOSFORD

Beauty - Advanced Eyelash Extensions

Online Courses Australia

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Grace McGregor