Grace McQuade
Newcastle Cardiff Heights ,Nsw
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Bluescope Steel Lysaght
08.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Woolworths Supermarket
08.2017 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
St Francis Xavier College
Newcastle, NSW12.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call centre experience
- Customer Relations
- Payment Processing
- Order Processing
fitness
I recently fell in love with fitness, its allowed me to meet many amazing people in the same industry and listen to new skills which i am able to incorporate into my daily routines. i love helping people reach there goals and providing a comfortable environment to do so. i work well in a team environment and individually in competitions and independently.
Timeline
Customer Service Representative
Bluescope Steel Lysaght
08.2021 - Current
Cashier
Woolworths Supermarket
08.2017 - 10.2019
High School Diploma -
St Francis Xavier College
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