Summary
Overview
Work History
Education
Skills
Certification
Activities
References
Languages
Timeline
Generic

GRACE MIKAELE

Austral,NSW

Summary

A quality focused individual who excels at prioritizing and managing multiple tasks at the same time. Assisting new employees and senior-level professionals with day-to-day business and department operations. Seven years of experience in customer service, merchandising, and POS systems, as well as five years in administrative roles. I am flexible and hardworking with a drive to succeed in any given role.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Sales Administrator

Konami Australia Pty Ltd
08.2018 - Current
  • Resolved customer and sales representative relations issues quickly, and ensured client satisfaction.
  • Maintained relationships with Sales Representatives and Managers and found new ones by identifying needs and offering appropriate services.
  • Identified and trained highly-qualified staff by teaching best practices, procedures.
  • Compiled and analyzed data to determine approaches to improve performances within the team.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Transport items to and from domestic and international destinations through freight companies.
  • Make departmental training manuals to enhance workflow and procedures.
  • Organize national and international trade exhibits by corresponding with freight and manufacturer companies.
  • Work closely with the Accounts department to ensure that all necessary paperwork is available before proceeding with invoicing.
  • Using the Pronto system, enter sales orders for electronic gaming machines, software, and gaming machine parts.
  • Work closely with the Manufacture and Service Departments to ensure that all required parts are completed correctly before items are shipped.

Online Manager

New World Victoria Park Supermarket
02.2017 - 11.2017
  • Handle all customers’ orders through online system
  • Respond to emails and phone calls from clients/suppliers in 24 hours or less
  • Work side by side with the managers in the store who supplies the products requested by customers
  • Inform customers on substitutions
  • Create a schedule for daily orders/deliveries to ensure customer receives the packages in a timely manner
  • Oversee and improve on operations; training and supervising employees; establishing a loyal base of customers; and achieving profitability for retail business
  • Verify and follow up orders deadlines to facilitate smooth workflow and satisfied customers
  • Maintain daily record of all transactions and generate reports for store manager
  • Draft meeting agendas with new corporate companies and execute follow ups for existing customers
  • Assist in the Checkout Department during busy period (Christmas, Easter etc).

Seafood Manager

New World Victoria Park Supermarket
09.2012 - 02.2017
  • Maximize sales and achieve specified profit margins in the Seafood Department whilst managing expenses
  • Meet customers' requirements in relation to price and product range through effective ordering
  • Ensure sales and GP targets for the department are met
  • Control all Department Costs and manage credits
  • Maintain OSH & Food Safety Compliance in the Department
  • Handle Customer enquiries complaints appropriately and ensure effective interactions with customers at all times
  • Train and manage employees on company procedures and policies; motivate staff to work as a team to achieve /exceed customer and management expectations
  • Assign employees to specific duties to best meet the needs of the department
  • Communicate weekly scheduled with all employees and make accommodations where necessary to insure department is adequately staffed at all times
  • Purchase/Receive stock using SAP System; train 2IC regarding purchasing/receiving stock on SAP.

Seafood Assistant

New World Victoria Park Supermarket
08.2010 - 09.2012
  • Ensure the Seafood case is presented in an appealing manner at all times thereby encouraging customers to make purchases
  • Handle all customer enquiries/complaints
  • Customer service skills
  • Encourage repeat business and assisting in ensuring all deliveries are processed appropriately and in a timely manner
  • Create seafood salad ensuring 100% food safety procedures are followed
  • Complete weekly stocktake using a RF Scanner and assist in the butchery department if required
  • Complete daily, weekly, monthly cleaning
  • Order seafood as required ensuring all paperwork is complete and checked off appropriately
  • Weigh each box to determine their individual weights and ensure that they are labelled with weight, price and expiry information.

Education

Kelston Girls' College
Auckland, New Zealand

Samoa College
Apia, Samoa

Skills

  • Energetic self-starter with strong communication skills; work well independently or on the team
  • Inventory Control/Verification
  • Employee scheduling
  • Computer proficiency
  • Attention to detail
  • Excellent time management skills
  • Strategic Planning
  • Sales Reporting
  • Sales Process
  • Team Oversight
  • Staff Management
  • Performance Management
  • KPI Tracking
  • Proposal Development
  • Knowledge of Purchasing/Receiving stock using SAP System

Certification

  • Food Safety Unit Standard 167 & 168
  • NCEA LEVEL 3
  • NCEA LEVEL 2
  • NCEA LEVEL 1

Activities

  • Volunteer for Youth For Christ Ministry, 2015, 2017, Provide one-on-one mentoring role to youth about families and friends., Worked as a youth coordinator at youth summer camp in 2016 for young people ages 12 to 19., Establish a trust and bond with young people with family problems.
  • Volunteer for Pacific Fusion Fashion Show, Plus size model for 2016 fashion show held in Otara, Auckland NZ., Operations and backstage department assistant.

References

Rosa 

Languages

English
Professional Working
Samoan
Professional Working

Timeline

Senior Sales Administrator

Konami Australia Pty Ltd
08.2018 - Current

Online Manager

New World Victoria Park Supermarket
02.2017 - 11.2017

Seafood Manager

New World Victoria Park Supermarket
09.2012 - 02.2017

Seafood Assistant

New World Victoria Park Supermarket
08.2010 - 09.2012

Kelston Girls' College

Samoa College

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