Hi, I’m
GRACE MILINKOVIC
Brisbane,QLD
Summary
I am an enthusiastic and dedicated professional with experience in customer service roles, including as a Hostess and Cashier. My passion for creating positive customer experiences drives me to excel in fast-paced environments. I am eager to join your team, where I can contribute my skills in communication and organization while ensuring every guest feels valued and welcomed. Together, we can enhance customer satisfaction and foster a vibrant atmosphere.
Overview
9
years of professional experience
Work History
Vapiano's Restaurant
Hostess
04.2025 - Current
Job overview
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Opened and closed seating sections according to volume of guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Took initial drink orders and relayed information to wait or bar staff.
Broncos Leagues Club – Restaurant & Bar
Hostess
07.2024 - 12.2024
Job overview
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
- Provided patrons with estimated waiting times during peak service hours.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Advised customers about special offerings and menu items to help drive sales.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Coronis Inner South
Work Experience - Front Office
05.2024 - 07.2024
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to enquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, received, and distributed mail correspondence between departments and personnel
- Gain experience working within a specific industry and apply concepts that are relevant to work situations
- Handing out and collection of keys from tradespeople
- Email information on rental properties to clients
Sundays Café in Rocklea
Customer Service cashier
03.2022 - 09.2024
Job overview
- Order taking, Food service, Table clearing, cleaning and resetting
- Making coffees/milkshakes/juices etc
- Health and safety practices
- Taking rubbish out, Set up tables & chairs in the morning and pack away at close, Sweep & mop floors
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
Salmat P/L
Pamphlet Distributer
01.2016 - 08.2020
Job overview
- Organised pamphlets into systemised order to ensure productive drop times
- Delivery to designated suburbs and streets
- Delivered rain, hail or shine
Education
Yeronga State High SchoolBrisbane, QLD
Completed Year 11
University Overview
- Completion of RSA
- Food & Safety courses that adhere to Queensland laws and regulations
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Greeting guests
- Exceptional communication
- Warm and friendly
- Complaint handling
- Cleanliness maintenance
Timeline
Hostess
Vapiano's Restaurant
04.2025 - Current
Hostess
Broncos Leagues Club – Restaurant & Bar
07.2024 - 12.2024
Work Experience - Front Office
Coronis Inner South
05.2024 - 07.2024
Customer Service cashier
Sundays Café in Rocklea
03.2022 - 09.2024
Pamphlet Distributer
Salmat P/L
01.2016 - 08.2020
Yeronga State High School
Completed Year 11
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