Grace Montgomery
Seven Hills,NSW
Summary
Driven by a results-focused approach, I leveraged leadership qualities and customer service excellence at Castle Hills McDonalds to enhance team performance and customer satisfaction. Demonstrated adeptness in time management and problem-solving, significantly contributing to operational efficiency and a positive work environment. My proactive stance on safety and customer engagement has been pivotal in achieving high health inspection scores and fostering customer loyalty. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Crew Member for 3 Years Then Shift Manager for 1
Castle Hills McDonalds
11.2020 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Delegated task efficiently and effectively to achieve maximum revenue and positive improvement.
Waitress and Order Taker
Cherry Bean Cafe
09.2022 - 01.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Umpire
Baulkham Hills Shire Netball Association
04.2018 - 09.2021
- Maintained a professional demeanor throughout games, effectively managing conflicts between players or coaches when necessary.
- Promoted good sportsmanship among players.
- Officiated games fairly and impartially using sound judgment and decision-making skills.
- Improved game fairness by enforcing rules, regulations, and upholding the highest standards of sportsmanship.
- Contributed to efficient game management by collaborating with other officials and communicating clearly on calls made during gameplay.
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
- Explained and taught regulations and rules to players and coaches.
- Supported fellow officials with backup calls when necessary while maintaining primary focus on assigned area of responsibility.
Hair Salon Assistant
Natalie Cutlack
01.2018 - 12.2018
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
- Contributed to positive client experiences by offering refreshments and engaging in friendly conversations throughout their appointments.
- Demonstrated flexibility by adapting quickly to changes in stylist schedules or client requests while maintaining a professional demeanor under pressure.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
Education
Bachelor of Communications - Communications
Currently At University of Technology Sydney
Sydney 02.2023 - 05.2025
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Customer Engagement
- Interactive communication skills
- Safety awareness
- Initiative and Self-Motivation
- Leadership Qualities
- Positive Attitude and Outlook
Timeline
Bachelor of Communications - Communications
Currently At University of Technology Sydney
02.2023 - 05.2025
Waitress and Order Taker
Cherry Bean Cafe
09.2022 - 01.2023
Crew Member for 3 Years Then Shift Manager for 1
Castle Hills McDonalds
11.2020 - Current
Umpire
Baulkham Hills Shire Netball Association
04.2018 - 09.2021
Hair Salon Assistant
Natalie Cutlack
01.2018 - 12.2018
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