Grace Moore
Mount Martha,Victoria
Summary
I am a reliable and strong team asset, with over 6 years of experience in the workforce and nearly 3 years in retail alone, I have built a strong understanding of customer needs and how to build strong customer relationships.
Currently pursuing a Business degree with a major in Marketing at RMIT, I have developed a solid foundation in marketing principles, consumer behaviours, and digital marketing strategies. My coursework has equipped me with a comprehensive understanding of market trends, social media platforms, and data analytics, which I am eager to apply in a real-world setting, i am eager to learn and I am confident in my ability to contribute effectively to your dynamic team.
Overview
6
6
years of professional experience
Work History
Senior Retail Sales Associate
General Pants Co.
10.2022 - Current
- Increased customer satisfaction through providing exceptional customer service and product knowledge.
- Boosted sales revenue by working towards set company KPI's and targets.
- Trained new associates on company policies and procedures.
- Maintained a visually appealing store environment through regular visual merchandising and display updates.
- Contributed to store''s overall success with effective teamwork and strong communication skills.
- Oversaw daily store operations, including opening and closing procedures and cash management.
- Created weekly rosters.
- Successfully rand and operated the store whilst my manager was on holiday for 2 weeks.
Retail Assistant
TK Maxx
12.2021 - Current
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Assisted in training new employees.
- Processed transactions accurately, balancing cash registers at the end of shifts.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
Server
Cold Rock Ice Creamery
12.2019 - 10.2021
- Adhered to all safety, sanitization, and food handling guidelines and regulations
- Trained new servers in company policies, guest service standards, and best practices
- Kept food service and preparation areas clean, neat, and properly sanitized
- Supported opening and closing duties
- Processed orders and payments using POS system registers
- Satisfied customers with fast, friendly and knowledgeable support
- Working together in a team confidently and supporting others
- Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables
- Managed payments with POS system and accurate order input.
Waitress
Jett Cafe
02.2018 - 12.2019
- Addressed complaints or issues promptly and resolved issues
- Assisted kitchen staff with handling high-volume loads and preparing simple items like desserts and salads
- Communicated with kitchen staff to ensure correct and timely delivery of food
- Cleaned tables, completed closing duties, and re-stocked tableware and supplies
- Customized orders to account for dietary restrictions such as food allergies, communicating needs with kitchen staff
- Maintained safe food handling and sanitation standards
- Kept cash drawer balanced, carefully calculating and verifying orders
- Managed billing and payments with POS system and accurate order input
- Prepared hot, cold, and mixed drinks for patrons, including chilling bottles of wine
- Satisfied customers with fast, friendly and knowledgeable support.
Education
Bachelor of Business - Marketing Major
RMIT University
Melbourne, VIC10.2026
VCE Studies - Year 12 -
Frankston High School
Frankston, Victoria10.2021
Skills
- Social Media Expertise
- Graphic Design
- Social Media Management
- Works well under pressure
- Trend Forecasting
- Friendly and positive attitude
- Content Creation
- Confidence in customer service
- Honesty and respect
- Attention to detail
- Effective communication
- Adaptability and flexibility
- Strong Creative Direction
- Market Analysis
- Video Production
Availability
I only attend University 1 day a week as i attend all my classes on the same day, therefore during the University semester i am available 6 days a week and on holidays i am available 7 days a week.
Timeline
Senior Retail Sales Associate
General Pants Co.
10.2022 - Current
Retail Assistant
TK Maxx
12.2021 - Current
Server
Cold Rock Ice Creamery
12.2019 - 10.2021
Waitress
Jett Cafe
02.2018 - 12.2019
Bachelor of Business - Marketing Major
RMIT University
VCE Studies - Year 12 -
Frankston High School
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