Grace Muza
Wellard,WA
Summary
Compassionate and dedicated Support Worker with extensive experience at Wisteria Care, skilled in daily living support and emotional assistance. Proven ability to foster independence and build strong relationships with clients. Adept at medication administration and crisis intervention, enhancing client wellbeing through personalized care and effective communication.
Overview
3
3
years of professional experience
Work History
Support Worker
Wisteria Care
08.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Assisted clients in managing medications, ensuring adherence to prescribed treatments.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Enhanced clients' daily living skills by providing tailored support in activities such as cooking and budgeting.
Disability Support Worker
Arise Services
05.2023 - 09.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
Room Attendant
AHS Hospitality
05.2022 - 11.2022
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Checked appliances in guest rooms to determine good working order.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Replenished guest room water glasses, toiletries, and paper products.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
Certificate IV - Community Services
Amana Living Training Institute
Perth08-2024
Certificate III - Individual Support CHC33015
Amana Living Training Institute
Perth03-2023
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Confidentiality and privacy
- Cleaning and sanitizing
- Active listening
- Mobility assistance
- Relationship building
- Behavioral support
- Transportation assistance
- Professional boundaries
- Cultural sensitivity
- Clean driving record
- Mobility support
- Critical thinking
- Conflict resolution
- Empathy and patience
- Medication administration
- Documentation
- Housekeeping and laundry
- First aid and CPR
- Personal care assistance
- Basic caregiving
- Multitasking
- Time management
- Decision-making
- Written communication
- Team building
Timeline
Support Worker
Wisteria Care
08.2023 - Current
Disability Support Worker
Arise Services
05.2023 - 09.2023
Room Attendant
AHS Hospitality
05.2022 - 11.2022
Certificate IV - Community Services
Amana Living Training Institute
Certificate III - Individual Support CHC33015
Amana Living Training Institute
Similar Profiles
Kristal ArmitageKristal Armitage
Rostering and Scheduling Officer at Wisteria CareRostering and Scheduling Officer at Wisteria Care
Hanna (Ania) AzarenkoHanna (Ania) Azarenko
Support Worker at Wisteria CareSupport Worker at Wisteria Care
LISA MUSEKALISA MUSEKA
Support worker at Wisteria Care WASupport worker at Wisteria Care WA