Grace Nguyen
BRUCE,ACT
Summary
Driven and detail-oriented professional with a strong background in customer service and financial management, honed at The Cheesecake Shop and Macaron Apartment. Excelled in cash handling and fostering customer relationships, achieving high satisfaction levels. Demonstrated exceptional time management and empathy, ensuring optimal operational efficiency and tenant satisfaction. Proven track record of enhancing occupancy rates and maintaining meticulous financial records.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier
The Cheesecake Shop
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Apartment Manager
Macaron Apartment
04.2023 - Current
- Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
- Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
- Maximized occupancy rates through proactive marketing and timely processing of rental applications.
- Managed financial tasks such as budget preparation, expense tracking, and rent collection, ensuring accurate record keeping.
Education
Bachelor of Business - Marketing
University of Canberra
Canberra, ACT08.2026
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
Certification
- Licensed Social Media (Jul 29 2024 - Aug 28 2026)
- Certified Microsoft Office Specialist, Word 2019
graphic design
I am passionate about graphic design with hands-on experience in creating visually compelling designs. Proficient in utilizing various design software to develop creative solutions for marketing and branding. Skilled in colour theory, and layout design, with a strong eye for detail and a commitment to delivering high-quality visuals that align with brand identity.
Timeline
Cashier
The Cheesecake Shop
04.2024 - Current
Apartment Manager
Macaron Apartment
04.2023 - Current
Bachelor of Business - Marketing
University of Canberra
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