Summary
Overview
Work History
Education
Skills
References
Activities
Timeline
Generic

Grace Oui

Cairns,Queensland

Summary

Extensive experience working in Employment Services and assisting participants from remote communities to obtain employment, cater to their pre employment needs, build confidence and provide ongoing support in their roles. Confident candidate that understands Cultural Protocols and has strong Cultural Awareness. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Ability to communicate effectively with staff and clients in a respectful manner while maintaining professionalism. Dedicated worker who wants to pursue new skills and expand professional development. Accomplished in diversifying training programs and expanding course offerings to handle larger numbers of enrollees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands.


Overview

8
8
years of professional experience

Work History

Data Officer

Torres and Cape Hospital Health Services (Public Health)
03.2025 - Current
  • · Actively contribute to the provision of a safe and healthy workplace by following all relevant sections of the Work Health and Safety Act and Regulations (QLD) and associated codes of practice, other relevant state and federal legislation as well as TCHHS and Queensland Health workplace health and safety policies and procedures. The provision of a healthy and safe workplace within TCHHS is everyone’s responsibility.
  • Optimized database performance through careful indexing strategies and query optimization techniques, resulting in faster retrieval times for critical information requests.
  • Works collaboratively with Public Health colleagues to support appropriate records management and maintenance.
  • Enhanced data quality by implementing standardized processes and best practices for data collection and entry.
  • · Daily NoCs database examination for all Public Health notifiable conditions for currency and complete additional notifications, line list management and ensure daily results are communicated with relevant staff.
  • Proficient use and knowledge of health information systems, data bases, word processing systems, reporting systems and spreadsheet applications, especially those related particularly to Qld Health and Public Health in order to meet service requirements.
  • · Perform other administrative functions as requested by the Data Analyst or Operations Manager.
  • Maintained up-to-date knowledge of industry trends and emerging technologies, ensuring the organization remained at the forefront of data management best practices.
  • · Accountable for the application of contemporary human resource management principles to ensure that the unit working environment meets legislative standards and QLD Health policy.


Workforce Coordinator

TRACQS
10.2024 - 03.2025
  • Responsible for ensuring supports are provided in accordance with TRACQS individual plan
  • Maintain an organized filing systems for documents, data, and correspondence
  • Effectively communicate with other local service providers and discuss further employment options available to clients
  • Under the guidance of the Manager, Workforce Planning and Analytics, provide project support including maintaining project documentation and project status updates
  • Support the Manager, Workforce Planning and Analytics with the implementation of Community Projects
  • Coordinate initial client connections, summarize discussions, and capture action items, confirming action items are completed in a timely manner
  • Support the completion process of workforce plan
  • Maintain an organized filing systems for documents, data, and correspondence
  • Ensure accurate and up-to-date documentation of processes and procedures
  • Deal with accounts, reimbursements, and invoices paid to or sent to TRACQS
  • Report to Program Manager and keeping up to date with new changes in the Community Projects/Workforce phase

Team Leader

TRACQS
01.2023 - 10.2024
  • Manage time and schedules of the Outreaching Services TRACQS provide
  • Communicate effectively to my team and ensure they are meeting their requirements
  • Schedule daily tasks to the team and provide necessary support and training
  • Effectively communicate with other local service providers and discuss further employment options available to clients
  • Delegating tasks and set deadlines for the team
  • Deal with accounts, reimbursements, and invoices paid to or sent to TRACQS
  • Create schedule and appointment slots for TRACQS Service areas including Outreach
  • Creating and inspiring team environment with an open communication culture
  • Maintain and create partnerships with stakeholders and community members
  • Leading and managing team tasks and promote individual growth and new ideas to establish a strong Employment Service
  • Report to Program Manager and provide crucial required information to my team
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.

Indigenous Liaison Officer

TRACQS
12.2021 - 12.2022
  • Working with clients to re-motivate and inspire them to define their career goals and support in achieving them
  • Attend cultural events within Community eg
  • NAIDOC and School events
  • Communicate effectively to First Nations people on the caseload and explain in detail their Mutual Obligation Requirements with Centrelink
  • Encourage First Nations participants to engage in community activities catered to upskilling job seekers with work experience
  • Contact First Nations clients regarding their appointments, job interviews and pre employment requirements
  • Respond to First Nations enquiries and mentor job seekers when required
  • Build and maintain relationships with First Nation clients and provided tailored support to each individual
  • Organized client meetings to provide project updates.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.

Employment Consultant

TRACQS
07.2021 - 12.2021
  • Create and schedule appointment for clients to ensure that they are meeting their mutual obligation requirements
  • Case Manage and assist job seekers with meeting their goals
  • Working with clients to re-motivate and inspire them to define their career goals and support in achieving them
  • Communicate to both Indigenous and Non Indigenous participants and approach clients in a friendly and understanding manner
  • Answer phone calls in a polite manner while assisting where necessary
  • Effectively utilize resources to generate and optimize sustainable employment outcomes for job seekers
  • Refer clients to the Correct Community Services to further address employment barriers
  • File folders and practice Health and Safety in an office environment
  • Complete Accounts and Reimbursement Forms
  • Culturally mentoring clients and attend Community events
  • Complete tasks efficiently in a team and independently
  • Meeting weekly KPI’s
  • Documenting clients files effectively and efficiently
  • Cultivated relationships with local businesses to increase job offerings for clients.
  • Improved clients' understanding of job search and interview techniques to help individuals find employment.
  • Evaluated, documented and organized referrals for clients.
  • Placed individuals in jobs based on skills, abilities and interests.
  • Trained and guided staff to improve productivity and increase successful placements.
  • Oversaw department caseload of many monthly clients.
  • Developed job leads with local companies and organizations.

Residential Youth Worker

Catalyst
05.2021 - 07.2021
  • Building rapport with the child and providing emotional care
  • Focusing on the child’s positive behaviors through encouragement
  • Providing transportation
  • Maintaining a high standard of cleanliness, tidiness and comfort in the home environment
  • Enhanced youth development by implementing individualized care plans and engaging in therapeutic activities.

Shop Assistant/Supervisor

Foodworks
10.2017 - 10.2020
  • Price auditing
  • Keeping the store fully stocked
  • Stock take
  • Cash Handling
  • Communication with Customers and management
  • Handling customer complaints
  • Maintain cleanliness at service checkouts
  • Assist customers with seeking items and greet customers upon entry
  • Dealing and completing refunds
  • Communicate effectively with team members
  • Trained new staff in cashier duties, product knowledge, and customer service standards, improving overall team efficiency.

Education

Queensland Certificate of Education -

Kuranda District State College
12.2015

Certificate IV Community Services

Bamara Training
Cairns
07-2025

Skills

  • Organizational Skills
  • Excellent time management
  • Filing and record keeping
  • Self-motivated
  • Strong work ethic
  • Tidy and organized
  • Able to meet deadlines
  • Consulting
  • Negotiation
  • Problem solving
  • Highly efficient time management
  • Developmental Planning
  • Desire to help others
  • Attention to detail
  • Multi-tasking
  • Active listening
  • Strong communication skills
  • Microsoft Excel
  • Microsoft Word
  • Typing 60 WPM with 98% Accuracy
  • Managing schedules
  • KPI monitoring
  • Report writing
  • Resolving issues
  • Use of Outlook
  • Payment tracking
  • Building effective relationships
  • Following instructions
  • Conflict resolution skills
  • Collaborative approach
  • Consultative approach
  • Work autonomously
  • Multidisciplinary teamwork
  • Workforce planning
  • Job development assistance

References

  • Francis Loban, TRACQS Program Manager, Francis.Loban@tracqs.com.au, 0437688653
  • Rosalie Rusch, Claims and Post Placement Support Coordinator at TRACQS, Rosalie.Rucsh@tracqs.com.au, 0438097059
  • Lillian Simpson, Indigenous Liaison Officer at TRACQS, Lillian.Simposon@tracqs.com.au, 0438700384

Activities

  • Nature enthusiast and enjoys exploring a wide variety of Books including Culture of First Nations, Art, Cultural Heritage, Sciences and Science Fiction.
  • Engages with Community with the ‘Makin TRACQS’ Community Touch Football team.

Timeline

Data Officer

Torres and Cape Hospital Health Services (Public Health)
03.2025 - Current

Workforce Coordinator

TRACQS
10.2024 - 03.2025

Team Leader

TRACQS
01.2023 - 10.2024

Indigenous Liaison Officer

TRACQS
12.2021 - 12.2022

Employment Consultant

TRACQS
07.2021 - 12.2021

Residential Youth Worker

Catalyst
05.2021 - 07.2021

Shop Assistant/Supervisor

Foodworks
10.2017 - 10.2020

Queensland Certificate of Education -

Kuranda District State College

Certificate IV Community Services

Bamara Training

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Grace Oui