Grace Paton
Melbourne
Summary
Energetic and organized individual with knack for multitasking and problem-solving. Possesses solid foundation in project planning and coordination, with strong skills in time management and communication. Dedicated to driving project success and contributing to team objectives.
Overview
4
4
years of professional experience
Work History
Project Coordinator
Health New Zealand
04.2023 - 04.2025
- Provided high-quality and timely executive support to enable the effective delivery of priority work programmes and project establishment activities.
- Supported the Director of Operations and the project management team with the scope, design, and delivery of core business initiatives and projects.
- Responsible for managing core administration and organisations of the Operations function.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Business Support Coordinator
Health New Zealand
03.2022 - 04.2023
- Prepared and organised, operational and governance meetings of the Executive Leadership Team and other executive sub-committee meetings.
- Developed planned and managed the forward agendas, agendas, schedule of actions and information requests, minutes of meetings, collation of material for Official Information requests, and all information management processes for the Executive Leadership Team and sub-sub-committee groups.
- Streamlined office operations by implementing efficient administrative processes and procedures
Performance Coach
Concentrix
08.2021 - 03.2022
- Evaluated advisor calls and provided coaching to improve call quality.
- Trained and mentored 20 new advisors after finishing training and taking their first customer support calls.
- Created performance improvement plans for advisors to improve customer satisfaction survey results and advisor knowledge.
- Established a motivational environment, fostering dedication and commitment among advisors.
Education
Bachelor of Arts - Cultural Anthropology And Media Studies
Victoria University of Wellington
Wellington, New Zealand01.2018
Skills
- Experienced with Microsoft Office applications
- Skilled in PDF editing using Adobe Acrobat
- Risk management analysis
- Effective project coordination
- Key performance indicator analysis
- Experience with collaborative planning tools
- Critical thinking
- Strategic planning
- Stakeholder engagement
- Innovative problem solver
Additional Information
- Australian citizenship held
- Full drivers licences held
Systems Technical Skills Competencies
- Microsoft Office Suite
- macOS Systems
- Windows Systems
- Adobe Acrobat
- PM tools (e.g. Miro)
Timeline
Project Coordinator
Health New Zealand
04.2023 - 04.2025
Business Support Coordinator
Health New Zealand
03.2022 - 04.2023
Performance Coach
Concentrix
08.2021 - 03.2022
Bachelor of Arts - Cultural Anthropology And Media Studies
Victoria University of Wellington
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