Grace Potts
Eschol Park ,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Bunnings Warehouse
08.2017 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Developed and updated databases to handle customer data.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Cashier
Kmart
08.2014 - 08.2017
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Redeemed coupons to discount purchases.
- Maintained a clean and organized workspace, promoting welcoming environment for customers.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Met customer service goals and exceeded customer expectations.
Hospitality Worker
Memphis Wings
06.2016 - 06.2017
- Monitored hotel's budget and financial records.
- Assisted in setting up and breaking down banquet events.
- Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Reduced risks by maintaining a clean work environment.
Education
Certificate IV - Human Resources Management
TAFE NSW
Digital08.2025
Certificate II - Hospitality
Robert Townson High School
Raby, NSW10.2016
Certificate II - Hairdressing
TAFE NSW
Liverpool, NSW07.2014
Skills
- Teamwork and Collaboration
- Money handling abilities
- Delivery Scheduling
- Sales Transactions
- Complaint Handling
- Product Knowledge
- Transaction Processing
- Merchandise Orders and Exchanges
- Professional telephone manner
- Order Processing
- Lead Generation
- Sales and Upselling
- Calm and Professional Under Pressure
- Customer Service
Additional Information
References:
Louise Russell - Memphis Wings 0455589380
Sara Black - Bunnings Warehouse 0403666876
Timeline
Customer Service Representative
Bunnings Warehouse
08.2017 - Current
Hospitality Worker
Memphis Wings
06.2016 - 06.2017
Customer Service Cashier
Kmart
08.2014 - 08.2017
Certificate IV - Human Resources Management
TAFE NSW
Certificate II - Hospitality
Robert Townson High School
Certificate II - Hairdressing
TAFE NSW
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